Bhavin Patel

Product Support Specialist - 04/2023 - 03/2024

Product Support Technician - 03/2022 - 04/2023

• Evaluated and optimized IT infrastructure, enhancing POS, booking, reservation, and payment processing systems.
• Integrated and customized software solutions (PMS, CRM, restaurant management, and payment systems) to improve operational efficiency.
• Handled payment inquiries, resolving billing issues, disputes, and refunds across various transaction methods.
• Troubleshot payment processing issues, including connectivity, device malfunctions, and necessary updates.
• Provided technical support, troubleshooting hardware/software issues, resolving connectivity problems, and managing system malfunctions.
• Managed large data sets, ensuring secure storage, backup, and efficient retrieval of customer, inventory, and financial data.
• Coordinated with vendors for software/hardware procurement, installation, and maintenance, ensuring seamless integration.
• Trained staff on system usage, promoting effective use of technology across hotel and restaurant operations.
• Ensured compliance with data protection regulations, and implemented security measures for sensitive business data.
• Monitored system performance, generating reports to support decision-making, and optimize system uptime.
• Managed IT projects and upgrades, ensuring timely delivery within budget, and aligned with business needs.

• Collaborated with IT and system analysts to optimize restaurant management systems (POS, PMS, CRM), ensuring smooth operations through regular updates, troubleshooting, and performance monitoring.
• Managed vendor relationships for procurement and maintenance of software/hardware, ensuring cost-effective solutions and system functionality.
• Trained staff on POS systems, IT tools, and operational procedures, ensuring compliance with security regulations (PCI DSS), and safeguarding customer data.
• Led IT-related projects, system upgrades, and operational improvements to enhance efficiency and customer service.
• Oversaw daily restaurant operations, including onboarding and training new hires, shift managers, and crew members.
• Created monthly inventories, analyzed sales data to predict weekly sales, and managed inventory and staff scheduling to ensure a smooth workflow.
• Directed team-building activities and social events to strengthen company culture, and foster a positive work environment.
• Effectively assigned duties to crew members and managers, ensuring excellent customer service, and operational efficiency.