Sakshi Rao
Etobicoke,ON
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Security Guard
SMS Security
08.2023 - 07.2024
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises by foot.
- Responded quickly to emergency situations to assess and deflect issues.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Customer Service Representative
Teleperformance
11.2021 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Ontario Graduate Certificate in Project Management -
Canadore College of Applied Arts And Technology
Scarborough, ON 05.2001 -
Bachelor of Science -
MDS University
India 05.2001 -
Skills
Patrolling
Security operations experience
Security procedures knowledge
Reliability
CCTV Monitoring
First Aid Certified
Security Protocols
Incident Reporting
Languages
English
Hindi
Timeline
Security Guard
SMS Security
08.2023 - 07.2024
Customer Service Representative
Teleperformance
11.2021 - 04.2023
Ontario Graduate Certificate in Project Management -
Canadore College of Applied Arts And Technology
05.2001 -
Bachelor of Science -
MDS University
05.2001 -
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