Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bhavika Patel

Edmonton,AB

Summary

Dynamic Customer Service Specialist with proven expertise at Pattison Food Group, excelling in complaint resolution and staff training. Recognized for delivering exceptional customer experiences and efficiently managing high-pressure environments. Skilled in effective communication, fostering positive relationships that enhance customer satisfaction and loyalty. Successfully implemented solutions that improved customer satisfaction and streamlined service processes. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.


Overview

18
18
years of professional experience

Work History

Customer Service Specialist

Pattison Food Group
05.2015 - Current
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • processed customer transactions efficiently and accurately
  • managed returns, exchanges,and refunds
  • provided customer service by addressing inquiries,offering assistance, and ensuring a positive shopping experience
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Customer Service Specialist

Pattison Food Group
04.2007 - 04.2015
  • had experience in cash office and payroll
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • processed customer transactions efficiently and accurately
  • managed returns, exchanges,and refunds
  • provided customer service by addressing inquiries,offering assistance, and ensuring a positive shopping experience
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Bachelor of Arts - Hindi

Sardar Patel University
Anand, Gujarat
06-2005

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Excellent written and oral communication
  • Customer relationship management
  • Telephone etiquette
  • Complaint handling
  • Problem resolution
  • Customer relationship management
  • Complaint resolution
  • Customer order management
  • Account management
  • Conflict resolution
  • Staff training
  • ability to handle high pressure environments

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Professional Working
Gujarati
Native or Bilingual

Timeline

Customer Service Specialist

Pattison Food Group
05.2015 - Current

Customer Service Specialist

Pattison Food Group
04.2007 - 04.2015

Bachelor of Arts - Hindi

Sardar Patel University

Similar Profiles

CREATE PROFILE
Bhavika Patel