Bhavika Dattani
Toronto
Summary
Detail-oriented Quality Assurance professional with hands-on experience at Canada Goose in returns, repair, and product quality operations. Skilled in garment construction, SOP development, repair planning, and supplier management, with a proven track record of driving continuous improvement initiatives. Adept at creating training materials, visual guides, and technical documentation to optimize global operations. Strong communicator with expertise in KPI analysis, staff training.
Overview
6
6
years of professional experience
Work History
QA Returns Coordinator
Canada Goose
06.2023 - Current
- Conducted inspections and internal audits, identified non-conformances, and implemented corrective actions to enhance repair readiness and efficiency.
- Led continuous improvement (Kaizen) projects to optimize manufacturing, repair operations.
- Developed and maintained SOPs, technical documentation, and training decks to align teams on global repair processes.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Serve as Subject Matter Expert (SME) for trims by auditing and managing inventory, ensuring accuracy, and coordinating timely orders to support cross-functional team needs.
- Collaborate with cross-functional teams, including finished goods and production floor, by providing support and assistance to ensure smooth operations and timely project completion.
Department Manager
H&M Hennes & Mauritz
02.2023 - Current
- - Directed senior-level staff in sales and merchandising to meet operational and quality targets.
- - Partnered with merchandising teams on floor planning and visual execution to maintain brand standards.
- - Implemented department policies and procedures to improve team efficiency and customer experience.
Store Manager
Laline
10.2021 - 02.2023
- - Enhanced customer satisfaction and store operations through effective leadership and problem-solving.
- - Prepared training guides and schedules to ensure consistent operational excellence.
- - Identified operational issues and developed solutions to improve efficiency and workplace safety.
Assistant Manager
Suzy Shier
02.2021 - 10.2021
- - Improved sales and inventory accuracy by analyzing reports and refining operational processes.
- - Conducted staff training programs to improve team performance and product knowledge.
- - Supported floor planning and merchandising initiatives to optimize customer experience.
Sales Associate
Suzy Shier
07.2019 - 02.2021
Internship – Retail Operations
Suzy Shier
06.2019 - 07.2019
- - Gained foundational retail and operations experience, contributing to sales support and inventory tasks.
Education
Fashion Management -
George Brown College
Toronto, ON01.2020
Digital Marketing
BrainStation
Toronto, ON07-2023
Skills
- SOP & Training Material Development
- Data & KPI Analysis
- Staff Training & Development
- Cross-Functional Collaboration
- Microsoft Office & Digital Tools
- Adobe Photoshop & Illustrator
- Committed to quality assurance
- Documentation management
Timeline
QA Returns Coordinator
Canada Goose
06.2023 - Current
Department Manager
H&M Hennes & Mauritz
02.2023 - Current
Store Manager
Laline
10.2021 - 02.2023
Assistant Manager
Suzy Shier
02.2021 - 10.2021
Sales Associate
Suzy Shier
07.2019 - 02.2021
Internship – Retail Operations
Suzy Shier
06.2019 - 07.2019
Fashion Management -
George Brown College
Digital Marketing
BrainStation