Bhavik Patwa
Regin,SK
Summary
Passionate and effective team player with transferrable skills in supply chain planning, SAP, and business analytics. Proficient communicator, highly customer-focused, and data-oriented. Strong believer in growth and development through continuous improvement methodologies to achieve organizational goals. Seeking to leverage strong analytical, organizational, and communication skills in a public service role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Geoverra Inc.
09.2021 - Current
- Manage end-to-end logistics for material goods across national locations, ensuring timely and accurate distribution
- Serve as subject matter expert for procurement policies and best practices
- Tracked orders and notified customers of status or potential delays
- Draft and maintain SOPs, templates, and operational documentation aligned with regulatory standards
- Regularly evaluate and interpret data reports to identify supply gaps and recommend process improvements
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Managed cross-functional teams for efficient project execution and timely completion.
Retail Store Associate - Part Time
Walmart
10.2022 - Current
- Engaged with a diverse customer base, assisting with product selection and managing POS transactions
- Delivered high-quality customer service in a fast-paced, multicultural retail environment
- Maintained clear and organized records of inventory and transactions, ensuring audit readiness
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
HGS Canada (Rogers Communication)
06.2020 - 08.2021
- Provided front-line service, analyzing customer needs and delivering effective solutions under pressure
- Ensured high client satisfaction by resolving issues on first contact (One Call Resolution strategy)
- Documented client interactions accurately in internal systems, supporting service improvements
- Managed approximately 25 incoming calls and email per hour from customers
- Handled sensitive client information with discretion and adhered to organizational protocols
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Officer - Store & Purchase
Schaeffler India Limited
08.2012 - 02.2020
- Maintained inventory integrity and collaborated with vendors to negotiate purchasing terms
- Developed and enforced procedures for tracking goods, reducing discrepancies and improving efficiency
- Ensured regulatory compliance and accurate documentation of materials received and dispatched
- Reviewed procurement and inventory data to support strategic planning and reduce material shortages
- Liaised with cross-border teams and suppliers to ensure alignment with internal compliance guidelines and service timelines
- Collaborated with team members to achieve shared goals, fostering a positive work atmosphere.
Commercial Executive
GEA Bock India Pvt. Ltd.
04.2010 - 08.2012
- Handled benefits processing, payroll data, and client communication related to employee programs
- Participated in audits and ensured data accuracy across internal documentation
- Reviewed incoming documentation for completeness, verifying eligibility and accuracy before processing
- Assisted in the implementation of systems and controls to streamline information flow across departments
- Advised on capture strategy, solutions, and costing, and pricing deals.
Education
Bachelor of Commerce - Accounting & Financial Management
The Maharaja Sayajirao University
Vadodara, India05-2006
Certification Diploma - Computer Hardware & Networking
Shree Computer Education
Vadodara, Gujdarat, India06.2005
High School Diploma -
Gujarat Higher Secondary EducationBoard
Gujarat, India05-2003
Skills
- Document evaluation skills
- Understanding workforce dynamics
- Data organization skills
- Effective cross-cultural communication
- Regulatory compliance expertise
- Report development
- Client service management
- Team Collaboration & Independent Work
- Supply chain analysis
- Data-driven decision-making
- Analytical problem-solving
Certification
- Problem Solving Method (PDCA)
- Lean Management System
- Advanced Logistics & KANBAN
- Internal Logistics Concepts
- Inventory Control and Management
Technical Skills
- ERP Systems: SAP, AS400, Deltek Vantage Point
- Microsoft Office: Excel, Word, PowerPoint, Outlook
- Other Tools: APS, Internet/Web Applications
Languages
English
Hindi
Gujarati
Timeline
Retail Store Associate - Part Time
Walmart
10.2022 - Current
Logistics Coordinator
Geoverra Inc.
09.2021 - Current
Customer Service Representative
HGS Canada (Rogers Communication)
06.2020 - 08.2021
Assistant Officer - Store & Purchase
Schaeffler India Limited
08.2012 - 02.2020
Commercial Executive
GEA Bock India Pvt. Ltd.
04.2010 - 08.2012
Bachelor of Commerce - Accounting & Financial Management
The Maharaja Sayajirao University
Certification Diploma - Computer Hardware & Networking
Shree Computer Education
High School Diploma -
Gujarat Higher Secondary EducationBoard
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