BHAVIK PATEL
Montreal,QC
Summary
Experienced professional with four years dedicated to electrifying transportation. Proven success in navigating the sustainable energy sector, managing projects, and optimizing processes for efficiency. Adept at fostering collaborative relationships and committed to high-quality standards. Seeking a dynamic role to leverage expertise in electrified transportation, project management, and innovation within an environmentally conscious organization.
Overview
14
14
years of professional experience
Work History
Operations Advisor
Taiga Motors Inc.
09.2022 - Current
- Present weekly updates to team and executive management, ensuring clear communication of project progress and key milestones.
- Lead bi-weekly sales calls to follow up on all active deals, fostering client relationships and identifying opportunities to provide tailored assistance and support.
- Initiated and implemented delivery standards, now universally adopted by all employees and delivery/service partners, enhancing operational efficiency and ensuring consistency.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collected, arranged, and input information into database systems such as Excel and Salesforce.
- Led onboarding and training of new hires to fulfill business requirements.
- Conducted in-person product demonstrations, effectively showcasing product features and benefits to potential clients, contributing to increased brand awareness.
Delivery Ops/ Service Advisor/ Virtual Service Adv
Tesla Motors Canada
10.2019 - 06.2022
- Developed systems and procedures to improve operational quality and team efficiency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Served as primary point of contact for triaging technical issues.
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
- Followed diagnostic and remediation policies, applying prescribed support methods to assigned tickets.
Account Manager
Canon Canada Inc.
07.2018 - 10.2019
Anti Money Laundering & Fraud Detection
BMO Bank Of Montreal
05.2016 - 08.2017
Fraud Response Agent
CIBC
03.2015 - 09.2015
Customer Service Representative
TD Canada Trust Branch
10.2013 - 11.2014
Sales Representative
Best Buy
11.2009 - 10.2013
Education
Bachelor of Engineering - Mechanical Engineering
Concordia University
Montréal, QCAssociate of Arts - Social Sciences
Vanier College
Montréal, QC05.2013
Skills
- Operational Efficiency
- Process Improvement
- Time Management
- Problem Solving
- Team Leadership
- Attention to Detail
- Multitasking
- Decision Making
- Cross-functional Collaboration
Timeline
Operations Advisor
Taiga Motors Inc.
09.2022 - Current
Delivery Ops/ Service Advisor/ Virtual Service Adv
Tesla Motors Canada
10.2019 - 06.2022
Account Manager
Canon Canada Inc.
07.2018 - 10.2019
Anti Money Laundering & Fraud Detection
BMO Bank Of Montreal
05.2016 - 08.2017
Fraud Response Agent
CIBC
03.2015 - 09.2015
Customer Service Representative
TD Canada Trust Branch
10.2013 - 11.2014
Sales Representative
Best Buy
11.2009 - 10.2013
Bachelor of Engineering - Mechanical Engineering
Concordia University
Associate of Arts - Social Sciences
Vanier College
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