Bhavana Mohit Ramchandani
Toronto
Summary
Account Receivable & Account Payable Operations and Project manager with 9+ years experience in managing Finance, Customer support, Process excellence teams & Supply chain. Experience in projects, Order to cash, Procure to pay and high radius expert with a proven track record in enabling operational excellence to increase process efficiency through process standardization, data analytics and RPA.
Overview
9
9
years of professional experience
Work History
Operations Manager
Genpact
10.2021 - 02.2023
- Responsible for identifying process opportunities, deploying analytics and automation to transform business processes for the client
- Managed an overall team of 10 people to deliver to improving customer experience by providing on time resolution to the deductions received, ensure process metrics are met and deliver process improvement projects
- Implemented "AHT saver project" study focusing on deep dive on AHT outliers which resulted in 15% improvement in overall handle time
- Proposed and Implemented framework which focused on combining improvement on AHT & Quality. The study helped to improve the Quality and AHT overall by 22% across LOBs
- Developed multiple short-term and long-term strategic business plans aligning with client priorities
- Managed inventory for supply chain for products from raw material until its delivery to the final customer
- Designed and implemented ideation techniques training like 5 Whys which resulted in an improvement in the idea submitted by 60%
- Performed vendor and customer reconciliation in AR and performed bank reconciliation in AP
- Managed and Implemented transformation for Deductions, collections, vendor queries for accounts payables with the help of transformation team
- Delivered quality services to the customers by performing audits on receivables and payables
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding and training of new hires to fulfill business requirements
Assistant Manager
Genpact
08.2019 - 09.2021
- Managed an overall team of 4 for day-to-day operations and ensuring the CPI's and SLAs are being met
- Working with the client and stakeholders for ensure creating a touchless process for deductions and collections wherever possible
- Lead, enhanced and managed the High Radius project for the client for collections and deductions to ensure appropriate implementation as per the business needs and requirements
- Proposed and implemented cost saving and time saving projects which resulted in improved Efficiency, Processing Time and Cost savings
- Managed and setup operational processes for Order to cash, Accounts payable Dispute and customer service and responsible in process standardization
Senior Financial Analyst
Amazon
07.2017 - 07.2019
- Responsible in managing Customer support & Finance operations for Amazon Devices & Advertising and owning the P/L and operational strategies
- Managing Vendor teams across sites to deliver overall performance and partnering with vendor teams to drive continuous improvement across Lines of Business
- Maintained, reviewed and analyzed reports such as monthly reports such as DSO (Days sales outstanding), Invoices in disputes, Unapplied cash for account receivable and POT report (Paid on time), Aging report, History of payment report for accounts payable
- Delivering results- Ensuring the business metrics is met on month on month
- Project management- Working with Tech and other cross-functional teams in delivering two business launches with no extension on the proposed timelines
- Training- Published process specific training guidelines and new hire materials in partnership with L&D Teams Excel Tools- Created Daily interactive Dashboard reports to publish KPI’s
- Projects- Published Lean projects that helped in Avg. reduction in cycle time and increased Free Cash flow
- Projects- Delivered cost saving lean project which resulted in an annual saving of $ 300K. This was also awarded with the best project of the year
- Certification- Received certification as a process trainer to facilitate new hire and cross functional process training
- Responsible for maximizing AR collections, lowering past dues & unapplied cash
- Technology adoption and process automation in B2B Collections and AR reporting
- Responsible for Zero surprise operations delivery
- Utilize subject matter expertise to increase NPS & Customer satisfaction
Financial Analyst
Amazon
02.2015 - 09.2017
- Responsible in managing day to day operations for Customer support & Finance operations ensuring the KPI's and SLAs are being met
- Conducted process study with cross functional teams to map the upstream process resulting in multiple Lean/Kaizen projects. Impacted in on reducing invoice defects, which increase the free cash flow by 0.5MM/Annum
- As an Operational excellence SPOC mentored and delivered over 50+ lean projects for AR
- Performance excellence award Best Team award
- Laser Pinnacle award for client and stakeholder feedback
- Invent and simply project awards for reducing the defects in the process
- Best Lean project award for improving client experience and increase in free cash flow Certified process trainer
- Spot award for delivering results to clients and stakeholders
Senior Process Executive
Cognizant Technology Solutions
09.2014 - 02.2015
- Responsible in handling customer queries and to provide effective resolution
- Managing collection of outstanding receivables to increase free cash flow to ensure smooth operations by meeting daily and monthly numbers
Process Executive
Cognizant Technology Solution
09.2013 - 08.2014
- Responsible for collections of aged receivables which and reporting weekly dashboards to the stakeholders for business decisions Process Stabilizations- Identify gaps in the process which helped in reducing the average days to pay
- Delivering Results- Focused on meeting the daily and monthly Targets to reduce the percentage of past due AR towards the total balance
- Process Improvements- Improved Overall defect percentage from 20% to 5% by designing an SOP Opel Award for outstanding performance
- Client and spot appreciations for Ownership and quality of work
Education
Bachelor of Arts - Finance
Osmania University
India06.2013
Skills
- Operations Management
- Project Management
- Stakeholder Management
- Vendor Management
- People Management
- Reconciliation
- Certified Trainer from Amazon
- Supply chain Management
- SAP
- Oracle
- Power BI
- SQL
- Macros
- Advanced Excel
Industry
- Amazon media group- AMG
- Amazon marketing services- AMS
- Fast moving consumer goods- FMCG
- Courier Industry
- Out of home (OOH)
- Broker Commission
- Stock Keeping Unit- SKU
Timeline
Operations Manager
Genpact
10.2021 - 02.2023
Assistant Manager
Genpact
08.2019 - 09.2021
Senior Financial Analyst
Amazon
07.2017 - 07.2019
Financial Analyst
Amazon
02.2015 - 09.2017
Senior Process Executive
Cognizant Technology Solutions
09.2014 - 02.2015
Process Executive
Cognizant Technology Solution
09.2013 - 08.2014
Bachelor of Arts - Finance
Osmania University
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