RASAM MARYA
SURREY,CANADA
Summary
Office Administrator with experience in fostering strong client and team relationships, adept at coordinating cross-functional projects and managing complex administrative tasks. Skilled in client relations, time management, and document management, with a focus on optimizing processes to enhance service quality and client satisfaction. Demonstrates a collaborative approach to mentoring new staff and supporting colleagues in high-volume environments.
Overview
3
3
years of professional experience
Work History
Service Desk Representative /Front End Cashier
Save On Foods
Surrey, British Columbia
03.2024 - Current
- Balanced cash drawer at the end of shift according to store policy.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Offered loyalty program discounts to customers when appropriate.
- Promoted special sales events or new products being offered in store.
- Answered phone calls to assist customers with questions and orders.
- Responded promptly to customer inquiries via phone or email.
- Supported guest play needs by providing change and exchanging larger bills.
- Verified customers' age before selling lottery tickets.
Office Administrator
Aliance Immigration
Surrey, British Columbia
11.2024 - 12.2024
- Created detailed timelines of events related to each client's case history.
- Obtained and reviewed client documentation and analyzed and summarized data.
- Collaborated with clients to ensure accuracy of paperwork and completion of all necessary forms.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Responded to client calls and inquiries to deliver applicable information.
Office Administrator
Canam Immigration
Surrey, Canada
01.2023 - 08.2024
- Fostered strong relationships with clients and team members
- Coordinated cross-functional projects, ensuring smooth communication and timely completion of tasks
- Managed complex administrative tasks with precision
- Maintained meticulous records, ensuring compliance with immigration regulations and organizational policies
- Optimized client intake process, reducing processing time
- Implemented performance tracking systems, leading to improved service quality and client satisfaction
- Cultivated strong relationships with clients and colleagues, providing exceptional support throughout the immigration process
Office Administrator
Canrise Immigration
Surrey, Canada
05.2022 - 05.2023
- Assisted in applying for Immigration Applications including work permits, visitor visa, super visa and express entry profiles
- Meticulously reviewed and verified immigration documents for accuracy
- Maintained up-to-date records of client cases and deadlines
- Ensured all forms met strict governmental requirements
- Provided empathetic support to clients navigating complex immigration procedures
- Assisted colleagues in managing high-volume workload during peak periods
- Mentored new staff on office protocols
- Order basic office supplies
- Schedule appointments
- Take payments from clients
Education
ASSOCIATE DEGREE - POLITICAL SCIENCE
Columbia College
Vancouver12.2021
Skills
- Client Relations
- Time Management
- Problem Solving
- Data Entry
- Document Management
- Office Organization
References
Kulwinder Khakh, Daycare, 7788787933
Languages
- English, Highly proficient
- Hindi, Highly proficient
- Punjabi, Highly proficient
Reference Period
05/01/19, 12/01/21, Vancouver, Canada
Timeline
Office Administrator
Aliance Immigration
11.2024 - 12.2024
Service Desk Representative /Front End Cashier
Save On Foods
03.2024 - Current
Office Administrator
Canam Immigration
01.2023 - 08.2024
Office Administrator
Canrise Immigration
05.2022 - 05.2023
ASSOCIATE DEGREE - POLITICAL SCIENCE
Columbia College