Bhavan Sidhu
Cambridge,ON
Summary
Experienced with client needs analysis. Utilizes risk management strategies to offer optimal solutions. Knowledge of industry regulations and maintaining high standards of customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Advisor
Master Mechanic
Waterloo, ON
01.2025 - Current
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Streamlined communication between service departments to improve overall client experience.
- Resolved service issues promptly, maintaining positive customer relationships.
- Maintained high customer satisfaction standards to meet or exceed targets.
Sales Associate
Cambridge Toyota
Cambridge, ON
08.2023 - 01.2024
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Senior Service Advisor
BMW Grand River
Kitchener, ON
02.2022 - 08.2023
- Owner: Margo Quinn
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Analyzed customer feedback data to identify areas for improvement in service quality or operational processes.
- Participated in regional meetings representing the dealership''s service department to share successes and collaborate on best practices.
- Maintained detailed records of services performed, tracking trends to inform future recommendations for clients.
- Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
Service Manager
Auto Lube
Cambridge, ON
04.2020 - 02.2022
- -Customer service advisor
- -Assistant manager
- Owner: Arvin Abidifar
- Identified root causes of recurring problems for long-term solutions and improvements.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Achieved positive customer experiences with proactive communication and follow-up.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Economy Lube
Waterloo Region, ON
07.2019 - 12.2019
- -Bottom lube technician
- -Preformed oil changes and services to vehicles
- -Tires and brake services
- Owner: Steve Moxie
Domino’s Pizza
Cambridge, ON
11.2018 - 01.2019
- -Responsible for Customer Service
- -Responsible for preparing ingredients for next day
- Assistant manager: Hunter Lambert
Education
Level1 truck and coach technician
Fanshawe Collage
London, ON04.2020
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Jacob Hespeler Secondary school
Cambridge, ON06.2019
Truck and Coach Technician
OYAP - Conestoga College
Waterloo, ON06.2019
Skills
- Able to come to work promptly and regularly
- Able to take direction and work well with others
- Able to concentrate and perform duties accurately
- Able to learn and apply policies and procedures
- Able to handle customer concerns
- Able to provide the highest level of customer service
- Able to apply high level of sales tactics to ensure sales
Languages
Punjabi
Full Professional
Hindi
Professional Working
English
Native or Bilingual
Certification
- Certificate Of Accomplishment - Awarded for Work readiness, entrepreneurship, Financial Literacy
- Ontario Secondary School Diploma - Awarded for completion of secondary school
- Certificate Of OYAP Participation - Awarded for obtaining the highest amount of Co-op / OYAP hours in the region
Timeline
Service Advisor
Master Mechanic
01.2025 - Current
Sales Associate
Cambridge Toyota
08.2023 - 01.2024
Senior Service Advisor
BMW Grand River
02.2022 - 08.2023
Service Manager
Auto Lube
04.2020 - 02.2022
Economy Lube
07.2019 - 12.2019
Domino’s Pizza
11.2018 - 01.2019
Level1 truck and coach technician
Fanshawe Collage
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Jacob Hespeler Secondary school
Truck and Coach Technician
OYAP - Conestoga College