Bhaumik Parekh

• Upsold and cross-sold menu items, increasing average transaction value.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
• Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.

• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
• Distributed necessary tasks and duties during each shift.
• Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Provide Level 1 and 2 technical support, troubleshooting IT issues both remotely and at user workstations.
• Perform basic Active Directory administration and install operating systems and applications for users.
• Manage workstation inventory, including imaging laptops and desktops, and assign workstations to users via CAS Manager (Teradici).
• Administer network switches and hubs to ensure effective network connectivity.

• Troubleshot and resolved complex technical issues, minimizing disruption to endusers.

• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.