Bhaumik Kumar
Markham,ON
Summary
Dynamic leader with a proven track record at Rogers Communications, excelling in people management and cross-functional teamwork. Spearheaded change management, achieving project objectives efficiently while boosting team morale. Expert in coaching, mentoring, and strategic planning, significantly enhancing sales team performance and customer satisfaction. Skilled in P&L, with a knack for fostering high-performance cultures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
People Leader
Rogers Communications
05.2019 - Current
- Led change management efforts during organizational transitions, mitigating disruptions and maintaining morale among team members.
- Managed cross-functional teams to achieve project objectives on time and within budget constraints.
- Worked with people managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Provided timely feedback on employee performance, recognizing accomplishments and addressing areas for improvement proactively.
- Collaborated with stakeholders to develop strategic initiatives aligned with organizational goals.
- Instructed senior leaders on appropriate employee corrective steps.
- Established clear expectations for employees, fostering a culture of accountability and high-performance standards.
Assistant Store Manager
Rogers Communications
10.2017 - 05.2019
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Post Graduate Certificate - Human Resource Management
Centennial College of Applied Arts And Technology
Scarborough, ON08.2017
Post Graduate Certificate - Strategic Relationship Marketing
George Brown College
Toronto, ON12.2014
Skills
- People Management
- Work Planning and Prioritization
- Coaching and Mentoring
- CRM Software
- Cross-Functional Teamwork
- Kronos
- Profit and loss understanding
- Team Recruiting and Onboarding
Certification
Coaching Skills for Leaders and Managers
Performance Management: Setting Goals and Managing Performance
Timeline
People Leader
Rogers Communications
05.2019 - Current
Assistant Store Manager
Rogers Communications
10.2017 - 05.2019
Post Graduate Certificate - Human Resource Management
Centennial College of Applied Arts And Technology
Post Graduate Certificate - Strategic Relationship Marketing
George Brown College
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