Bhaumik Patel
360 Pitfield Road ,Scarborough,ON
Summary
Motivated and results-driven Technical Sales and Service Representative with over 4 years of experience in customer service, sales, and technical support. Adept at negotiating, refuting objections, and promoting products and services to meet customer needs. Proven ability to conduct call evaluations and provide constructive feedback to improve the quality of customer interactions and sales processes. Experienced in training team members and offering creative ideas to enhance sales strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Sales Representative
Bradford Exchange
London, ON
05.2023 - Current
- Made outbound calls to prospective clients, presenting and selling products and services.
- Provided exceptional customer service by understanding customer needs and offering tailored solutions, resulting in a 20% increase in customer satisfaction scores.
- Evaluated calls and provided constructive feedback, resulting in improved customer interactions and enhanced sales procedures.
- Collaborated with the technical team to resolve customer issues, ensuring satisfaction and retention.
- Trained new hires on sales techniques and product knowledge, reducing onboarding time by 25%
Technical Sales/Customer Service Representative
Wizdevs
Toronto, Ontario
06.2021 - 04.2023
- Provide prompt and courteous technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
- Negotiated and closed sales deals, achieving monthly sales targets and earning performance-based bonuses.
- Created and documented technical procedures, developed knowledge base articles, and trained end-users on common issues and best practices.
- Handle Level 1 and Level 2 escalated tickets using ZOHO and JIRA ticketing systems.
Education
Advanced Diploma - Computer Programming
Seneca College
Markham, ON12-2022
Skills
- Customer-centric focused
- Adaptive decision making
- Transparent communication
- Attention to detail
- Quality assurance
- Leadership
- Critical thinking resilience
- Positive attitude
Technical Skills
- CRM software : Salesforce.
- Remote Desktop Tools: TeamViewer, Remote Desktop Connection.
- Ticketing System: JIRA,Zendesk,Zoho Desk.
- Microsoft Office : Word,Powerpoint,Excel,Outlook,Teams.
- Programming Languages: C++,Java ,Javascript,Node.js,SQL
Certification
- Comptia A+
- Digital Marketing
Websites
Accomplishments
1. Note Reminder Web Application: Developed using React and Firebase, managing over 1,000 notes and reminders for users. Technologies used: Node, Firebase.
2. Live News Web Application: Designed and implemented to provide real-time news updates to 500+ daily users. Technologies used: Node.js, Express, MongoDB, Bootstrap, EJS for dynamic data rendering. Hosted on Digital Ocean.
Timeline
Customer Sales Representative
Bradford Exchange
05.2023 - Current
Technical Sales/Customer Service Representative
Wizdevs
06.2021 - 04.2023
Advanced Diploma - Computer Programming
Seneca College
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