Bharti Sharma
Surrey,BC
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Shankara Services
Surrey, BC
08.2023 - Current
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Identified customer needs and recommended products accordingly.
- Developed new leads each day at or above quotas.
Customer Service Representative
Dollarama
Surrey, BC
05.2021 - 07.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers on special pricing opportunities and company offerings.
Security Guard
Guard Teck
Burnaby, BC
03.2018 - 01.2019
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Secured personnel and premises by inspecting buildings and patrolling property.
Customer Experience Associate
Elvis Institute
Punjab, Punjab
05.2017 - 11.2017
- Answered incoming calls, emails, and chats in a timely manner.
- Resolved customer complaints quickly and professionally.
- Conducted research on competitor offerings to stay ahead of industry trends.
- Maintained accurate records of all interactions with customers in CRM system.
- Monitored online reviews and responded appropriately when necessary.
- Mentored junior team members and managed employee relationships.
Education
Post-Degree Diploma - Marketing
BCIT
Burnaby, BC12-2021
Bachelor of Science - Mathematics
Punjab University
Punjab10-2016
Skills
- Keyword Research
- Campaign Management
- Market Trends Knowledge
- Viral Trends Understanding
- Competitor Analysis
- Performance Analysis
- Relationship Building
- Persuasive Communication
- Email Communication
- Cold-Calling
- Customer Relationship Building
- Call Handling
- Pipeline Management
- Marketing Automation
- Cross-Channel Marketing
- Target Audience Analysis
- Customer Segmentation
- Google Analytics
- SEO Proficiency
- Inbound Marketing
- Competitive Analysis
- Social Media Knowledge
- Social Perceptiveness
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
- Social Media Marketing
- Content Marketing
- Inbound sales
- Google Ads
- Email marketing
Timeline
Sales Associate
Shankara Services
08.2023 - Current
Customer Service Representative
Dollarama
05.2021 - 07.2023
Security Guard
Guard Teck
03.2018 - 01.2019
Customer Experience Associate
Elvis Institute
05.2017 - 11.2017
Post-Degree Diploma - Marketing
BCIT
Bachelor of Science - Mathematics
Punjab University
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