BHARTI SHARMA
Mississauga,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Possess proven strong work ethics that will aid the company in meeting it's milestone.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Go Sales (TELUS)
09.2023 - 12.2023
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Shift/Swing Manager
Mc Donald's
07.2021 - 09.2023
- Skilled at anticipating, finding and fulfilling customer needs.
- Set schedules for staff by planning and designating shifts and hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Integrated service and team management strategies to boost business profits.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Freight Brokerage Specialist
Rai Trucking Dispatch
06.2023 - 07.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Analyzed customer feedback and provided solutions to improve customer service.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
Package Handler
FedEx Ground
08.2019 - 08.2021
- Handling and sorting packages at fast pace and taking initiative with resourceful, creative solutions.
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
Education
Bachelor of Business Administration - Sales & Marketing
Herzing College
Montreal, QC04.2021
Skills
- Detail Oriented
- Customer Service
- Cash Drawer Handling
- Communication Skills
- Flexible with Microsoft Office Programs( Word, Excel, PowerPoint)
- Adaptive to work independently as a team
- Interpersonal skills Problem solving
- Critical thinking
- Negotiation & persuasion
- Integrity and empathy
Certification
Food Handler Certification
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sales Representative
Go Sales (TELUS)
09.2023 - 12.2023
Freight Brokerage Specialist
Rai Trucking Dispatch
06.2023 - 07.2023
Shift/Swing Manager
Mc Donald's
07.2021 - 09.2023
Package Handler
FedEx Ground
08.2019 - 08.2021
Bachelor of Business Administration - Sales & Marketing
Herzing College
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