Bharti Kataria
North York,ON
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
8
8
years of professional experience
Work History
Service advisor
British Airways
05.2023 - Current
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without the need for escalated support.
- Created customer support strategies to increase customer retention.
Manager - Channel Sales
Vedhik IAS Academy
10.2022 - 02.2023
- Preparing and presenting regional reports for senior management
- Mentoring employees and suggesting training program's
- Overseeing the recruitment of employees in their region
- Reviewing the key performance indicators of their region
- Negotiating contracts with suppliers, vendors and manufacturers
- Developing business, marketing and advertising plans
- Planning and evaluating operations to be cost-effective
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Academic Counselor
Academy of Applied Arts
04.2021 - 09.2022
- Provided support and guidance to students experiencing academic and personal troubles.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Assisted students in selecting courses to align with interests and abilities.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.
Executive
REVV Self Drive Car
07.2019 - 12.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to the supervisor immediately to avoid lost revenue and cancelled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and cancelled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Informed customers of upcoming promotions and deals to boost sales.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Cabin Crew
SpiceJet
07.2017 - 09.2018
- Understand the duties of your assigned position during flight and act your best
- Ensure the satisfaction of passengers by answering questions and offering them assistance
- Check cabin before take-off to ensure compliance to safety regulations
- Welcome travelers on board and help them to their seats when necessary
- Serve food and beverages and sell products
- Give the 'safety' presentation in a well-prepared manner
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
Cabin crew
Jet Airways
11.2015 - 10.2016
- Understand the duties of your assigned position during flight and act your best
- Ensure the satisfaction of passengers by answering questions and offering them assistance
- Check cabin before take-off to ensure compliance to safety regulations
- Welcome travelers on board and help them to their seats when necessary
- Serve food and beverages and sell products
- Give the 'safety' presentation in a well-prepared manner
- Monitor the cabin frequently for the entire duration of the flight
- Adhere to established regulations and procedures.
Education
Post Graduation - Human Resource Management
Humber College
Toronto, ON01.2025
MBA - Human Resource Management
Swami Vivekanand Subharti University
Meerut, Uttar Pradesh06.2021
Bachelor's degree - History and political science
Swami Vivekanand Subharti University
Meerut, Uttar Pradesh06.2019
Skills
- Customer Relations
- Payment Processing
- Appointment Scheduling
- Sales Proficiency
- Telephone Etiquette
- Customer Focus
- Multitasking
- Escalation Management
- CRM Software
- Positive Attitude
- Refund Management
- Problem Solving
- Call Center Experience
- Customer Retention
- Building Rapport
- Training and Development
- Effective Communication
- Dispute Resolution
- Project Coordination
Timeline
Service advisor
British Airways
05.2023 - Current
Manager - Channel Sales
Vedhik IAS Academy
10.2022 - 02.2023
Academic Counselor
Academy of Applied Arts
04.2021 - 09.2022
Executive
REVV Self Drive Car
07.2019 - 12.2020
Cabin Crew
SpiceJet
07.2017 - 09.2018
Cabin crew
Jet Airways
11.2015 - 10.2016
Post Graduation - Human Resource Management
Humber College
MBA - Human Resource Management
Swami Vivekanand Subharti University
Bachelor's degree - History and political science
Swami Vivekanand Subharti University
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