Bharti Dhiman
Winnipeg,Canada
Summary
Empathetic Health Care Aide with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in Long term care facility and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
8
8
years of professional experience
Work History
Health Care Aide Practicum
Long Term Care Facilities
12.2024 - 01.2025
- Provided total hygiene care to multiple patients per shift by assisting with bathing, and toileting.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
Customer Relation Manager
Travel Heights Pvt Ltd
08.2020 - 10.2024
- Manage and promote customer loyalty programs which led to increase in 40% sales.
- Leverage technology to streamline communication and improve service efficiency
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Store Manager
Sri Sri Tatva
01.2017 - 03.2018
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensure compliance with company policies, industry regulation, and legal requirement's
Education
Graduate Certificate -
Robertson College
Winnipeg, MB01-2025
Masters - Commerce
Panjab University
08.2016
BBA - Commerce
Panjab University
Chandigarh ,India08.2013
Skills
- Time Management
- Record Management
- Teamwork
- Attention to Detail
- Administrative Skills
- Customer Service
- Confidentiality
- Infection control procedures
- Documenting behaviors
- Transporting patients
- Care plan implementation
- Assisting with personal grooming
Languages
English
Hindi
Punjabi
Additional Qualification
Certified Emergency First Aid and CPR. October 1 2024
Canadian Red Cross , Winnipeg, MB
Immunization Completed (Hepatitis B, Rubella, Varicella, Measles)
Clear Criminal Record, Child and Adult Abuse Registry
Timeline
Health Care Aide Practicum
Long Term Care Facilities
12.2024 - 01.2025
Customer Relation Manager
Travel Heights Pvt Ltd
08.2020 - 10.2024
Store Manager
Sri Sri Tatva
01.2017 - 03.2018
Masters - Commerce
Panjab University
Graduate Certificate -
Robertson College
BBA - Commerce
Panjab University
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