BHARTI BHARTI
Moncton
Summary
Professional with strong background in customer care, adept at driving impactful results. Skilled in conflict resolution, communication, and problem-solving, ensuring client satisfaction and retention. Focused on team collaboration and adaptable to changing needs, consistently delivering reliable outcomes in high-paced environment.
Overview
2
2
years of professional experience
Work History
Customer Care Executive
FOUNDEVER
03.2024 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Assistant Manager
Sport Chek
01.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Post-Graduate Certificate - Information Technology
Algoma University
Brampton, ON01-2023
Skills
- Customer support
- Call center operations
- Quality assurance
- Computer skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Care Executive
FOUNDEVER
03.2024 - Current
Assistant Manager
Sport Chek
01.2023 - 10.2023
Post-Graduate Certificate - Information Technology
Algoma University
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