Bharti Bharti
Windsor,ON
Summary
Experienced banking professional with a strong focus on customer satisfaction and problem resolution. Demonstrated ability to efficiently address client issues and provide comprehensive operations support. Proficient in selling a diverse range of banking products and services, utilizing a thorough understanding of basic bank transactions. Committed to working flexible hours, including weekends and evenings, to ensure completion of all tasks and meet customer needs. Detail-oriented team player with exceptional organizational skills, capable of managing multiple projects simultaneously with high accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Advisor/Administration
RBC Royal Bank
10.2018 - 03.2022
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
Customer Services Executive
Goodwill Industries
09.2015 - 09.2018
- Describe product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained an adequate cash supply.
- Created and maintained a detailed database to develop promotional sales.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Representative
Ranson Sports Industry
04.2013 - 05.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Senior Counsellor
NIIT Technologies
05.2008 - 03.2012
- Optimize resource allocation by tracking inventory levels of supplies needed for daily operations while minimizing waste whenever possible.
- Provided ongoing support for junior counselors, offering guidance on managing challenging situations or addressing individual camper needs.
- Managed administrative tasks such as maintaining accurate records of campers'' medical information, emergency contacts, and dietary restrictions.
- I listened to clients' concerns and provided encouragement and support.
- Displayed sensitivity to the cultural and linguistic needs of clients and families served.
- Boosted camper satisfaction rates by regularly soliciting feedback and adjusting programming accordingly.
- Maintained and managed customer files and databases.
Education
Diploma - Informatics
McMaster University
Hamilton, ON08.2024
Bachelor of Education - Science
B.Ed
Sadbhavna College For Women04.2013
Bachelor of Science - Science
Govt. Arts And Science College
India04.2008
Skills
- Client interaction
- Cross-selling techniques
- Client Retention Strategies
- Money Handling
- Product Promotion
- New Account Setup
- Referral Coordination
- Client Confidentiality
- Client Relationship Management
- Department coordination
- Professionalism and Etiquette
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Certified IFIC
Timeline
Client Advisor/Administration
RBC Royal Bank
10.2018 - 03.2022
Customer Services Executive
Goodwill Industries
09.2015 - 09.2018
Customer Service Representative
Ranson Sports Industry
04.2013 - 05.2015
Senior Counsellor
NIIT Technologies
05.2008 - 03.2012
Diploma - Informatics
McMaster University
Bachelor of Education - Science
B.Ed
Bachelor of Science - Science
Govt. Arts And Science College
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