BHARGAV RAM LAKKIREDDY
Toronto,ON
Summary
Dedicated professional aiming to contribute to a dynamic management team within a forward-thinking organization, focused on driving growth and achieving long-term success. Proven expertise in diagnosing and resolving technical issues swiftly and effectively, ensuring minimal disruption to operations. Strong communication skills facilitate seamless collaboration with users and IT teams, enhancing overall productivity. Comprehensive knowledge of diverse software and hardware systems supports the maintenance of operational efficiency and innovation.
Overview
8
8
years of professional experience
Work History
Service Desk Administrator
Tarion Warranty Services
09.2024 - Current
- Managed service desk operations, resolving technical issues for end-users effectively.
- Collaborated with IT teams to streamline incident management processes and improve response times.
- Developed and maintained user documentation to enhance knowledge sharing across departments.
- Facilitated training sessions for junior staff on help desk protocols, promoting a cooperative team atmosphere.
- Analyzed service desk metrics to identify trends, driving continuous improvement initiatives.
- Directed cross-functional projects to optimize IT service delivery and improve operational efficiency.
- Analyzed service desk operations through regular audits, pinpointing opportunities for optimization and ensuring continuous growth alignment with overall objectives.
Service Desk Engineer
Blue Yonder Private Limited
08.2022 - 09.2023
- Developed and executed streamlined ticketing processes and knowledge base enhancements to elevate service desk performance.
- Enhanced operational efficiency by swiftly addressing technical issues and conducting regular maintenance to ensure uninterrupted service for end-users.
- Executed troubleshooting processes for hardware, software, and network problems, significantly improving user satisfaction levels.
- Conducted regular assessments and generated reports on global network and organizational portals to ensure operational integrity.
- Implemented hardware configurations and authorized system permissions to ensure new employees' operational readiness.
- Enhanced the planning and execution of complex network migrations, minimizing downtime and ensuring business continuity.
- Managed service requests using ticketing systems like SERVICE NOW to ensure timely responses and resolutions.
Senior Associate Technical Support
Tech Mahindra Limited
09.2020 - 07.2022
- Worked for VERIZON and maintain SLA by quickly and effectively addressing inquiries and complaints.
- Diagnosed and addressed complex issues through advanced analytical and troubleshooting techniques.
- Guided users through the setup and configuration processes of wireless bridge networks, ensuring optimal performance.
- Trained and supported new team members, maintaining culture of collaboration.
- Led cross-functional teams to enhance project delivery efficiency and optimize workflows.
Process Associate
Genpact Private Limited
08.2018 - 08.2020
- Facilitated customer understanding of GoDaddy services by addressing questions and providing relevant policy details through multiple communication channels.
- Articulated product and service details to customers, enhancing understanding of benefits and advantages.
- Investigated customer billing discrepancies by analyzing system data and identifying root causes of issues.
- Worked in Advance Hosting support in global market through email.
- Enhanced server efficiency to support operational stability by optimizing configurations and conducting routine updates.
Education
PGDM - Project Management
Canadore College of Applied Arts And Technology
Canada08-2024
PGDM - Quality Assurance
Conestoga College
Canada12-2023
Bachelor of Technology -
Anurag Group of Institution
Hyderabad, TG01-2018
Skills
- Active Directory management
- Ticketing system expertise
- Incident management
- Network systems administration
- System troubleshooting
- Teamwork and Collaboration
- Ms Office, Email support & App support
- Web Hosting - WordPress, cPanel & Plesk servers
- Windows XP and above & MAC
- Effective communication abilities
- Strong client management and leadership skills
- Self-motivated & quick learner with strong analytical and technical skills
- Dedication to work and enthusiastic to learn new technologies
- Adaptability to changing the environment and emerging trends
Accomplishments
- Product Launch Representation — Selected by the client to support and represent the team during a major corporate product launch event in Delhi, demonstrating strong communication and product expertise.
- Project Citation Recognition — Received an official project citation for consistent quality delivery and contribution to successful product outcomes.
- Top Performer Awards — Awarded “Cheer Certificate” for Top Performer of the Month across four quarters, reflecting sustained excellence and reliability.
- Vice President – Street Cause — Led the college division of Street Cause, managing volunteers, organizing social initiatives, and driving community‑impact projects.
- National‑Level Achievement — Won a prize in a national‑level competition, demonstrating early leadership and competitive drive.
- Training & Mentorship Support — Assisted in onboarding and guiding new team members, improving their ramp‑up speed and product understanding.
- Cross‑Functional Collaboration — Coordinated with product, QA, and support teams to streamline communication and ensure smooth delivery of project milestones.
Timeline
Service Desk Administrator
Tarion Warranty Services
09.2024 - Current
Service Desk Engineer
Blue Yonder Private Limited
08.2022 - 09.2023
Senior Associate Technical Support
Tech Mahindra Limited
09.2020 - 07.2022
Process Associate
Genpact Private Limited
08.2018 - 08.2020
PGDM - Project Management
Canadore College of Applied Arts And Technology
PGDM - Quality Assurance
Conestoga College
Bachelor of Technology -
Anurag Group of Institution