BHARGAVI PATEL
Waterloo
Summary
Dynamic and customer-focused professional with over 2 years of experience in customer service, relationship management, and administrative support. Adept at managing high-volume customer interactions and resolving inquiries efficiently while meeting KPIs. Skilled in CRM and ERP systems, with a proven ability to deliver exceptional service in fast-paced environments. Strong communicator and problem-solver, committed to building positive client relationships and ensuring operational excellence.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Subway
05.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Technical Recruiter
LanceSoft
07.2021 - 12.2021
- Screened resumes and conducted pre-screen interviews to assess candidate suitability for technical roles.
- Utilized job boards and career fairs to source both active and passive IT candidates.
- Maintained a comprehensive database of qualified candidates to meet recruiting needs proactively.
- Developed and implemented recruitment strategies aligned with organizational goals.
- Collaborated with hiring managers to provide recommendations on candidate selection.
- Communicated application status and feedback to job applicants promptly.
Customer Service Representative
Concentrix
09.2018 - 04.2021
- Handled high-volume inbound customer calls, resolving inquiries regarding orders, refunds, and exchanges.
- Delivered accurate information on products, services, and company policies to customers.
- Effectively addressed customer concerns and escalated issues when necessary to ensure satisfaction.
- Maintained an in-depth understanding of company offerings to provide comprehensive support.
- Consistently achieved and exceeded metrics related to customer satisfaction and first-call resolution.
Education
General Education -
Conestoga College Institute of Technology and Advanced Learning
04.2023
Bachelor of Science - Computer Science
P. M Patel College of Computer Science & Tech
03.2015
Skills
- Customer Service Excellence
- Problem-Solving & Critical Thinking
- Call Center Operations
- CRM & ERP Systems Proficiency
- KPI-Driven Performance
- Attention to Detail
- Time Management & Organization
- Website & App Navigation Assistance
Languages
English
Full Professional
Additional Skills
- Knowledge of financial services concepts and banking solutions.
- Proficiency in social media tools and smartphone technologies.
- Strong written and verbal communication skills with a focus on building customer trust.
Timeline
Shift Supervisor
Subway
05.2022 - Current
Technical Recruiter
LanceSoft
07.2021 - 12.2021
Customer Service Representative
Concentrix
09.2018 - 04.2021
General Education -
Conestoga College Institute of Technology and Advanced Learning
Bachelor of Science - Computer Science
P. M Patel College of Computer Science & Tech
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