Bhargavi Patel
Waterloo,ON
Summary
Dynamic and customer-focused professional with over 2 years of experience in customer relationship management and sales support within the tech and medical device sectors. Adept at providing exceptional service, resolving inquiries, and fostering strong client relationships to ensure satisfaction throughout the sales process. Possesses excellent communication and problem-solving skills, with a keen attention to detail and a commitment to improving customer experiences. Proficient in CRM and ERP systems, with a proven ability to collaborate effectively with cross-functional teams to meet and exceed customer expectations.
Overview
3
3
years of professional experience
Work History
Technical Recruiter
LanceSoft - Vadodara, Gujarat
Vadodara, Gujarat
07.2021 - 12.2021
- Screened resumes and conducted pre-screen interviews as well as preliminary technical assessments of candidates.
- Used job boards, internet tools, and career fairs to source both passive as well as active candidates.
- Maintained a database of established ongoing outreach efforts for qualified IT candidates to provide a proactive approach to recruiting needs.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Interviewed job applicants to obtain information on work history, education, or job skills.
- Contacted job applicants to inform them of their application status.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Customer Representative
Concentrix
Vadodara, Gujarat
09.2018 - 04.2021
- Respond to client queries through a variety of methods.
- Assist consumers with ordering, refunds, and exchanges.
- Inform customers on goods, services, rules, and processes.
- Work to handle consumer issues effectively and efficiently.
- Identified the needs of customers promptly and efficiently. Maintain a thorough understanding of the company's goods or services.
- Customers should be communicated with simply and properly.
Education
GED -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2023
MBA - Human Resources Development
Sardar Patel College of Administration And Mgt
Anand,India04-2018
Bachelor of Science - Computer Science
P.M Patel College of Computer Science & Tech
Anand, India03-2015
Skills
Customer Relationship Management
Effective Communication
Problem-Solving
Attention to Detail
Time Management
Technical Proficiency
Empathy
Conflict Resolution
Timeline
Technical Recruiter
LanceSoft - Vadodara, Gujarat
07.2021 - 12.2021
Customer Representative
Concentrix
09.2018 - 04.2021
GED -
Conestoga College Institute of Technology And Advanced Learning
MBA - Human Resources Development
Sardar Patel College of Administration And Mgt
Bachelor of Science - Computer Science
P.M Patel College of Computer Science & Tech
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