Bhargavi Murali
Burnaby,BC
Summary
Aspiring accountant with a background in hospitality and customer service operations, known for accuracy, adaptability, and client-focused problem solving.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
Fairmont Jasper Park Lodge
Jasper, Canada
05.2023 - 06.2025
- Led daily front office operations at luxury resort, supervising and training staff to uphold service standards and enhance guest satisfaction.
- Managed room allocations and system updates, resolving guest issues to maintain high levels of service.
- Conducted night audits, ensuring accurate billing and facilitating a seamless guest experience.
Fraud Analyst
JP Morgan Chase & Co
Bengaluru, India
07.2019 - 02.2021
- Collaborated with bankers and clients to validate flagged activities, ensuring timely resolution of potential fraud cases.
- Reviewed high-volume transaction data (checks, wire transfers, credit card payments) to identify and mitigate potential fraud.
- Maintained detailed investigation documentation, supporting compliance and facilitating management reporting.
Financial Advisor
Concentrix
Bengaluru, India
07.2018 - 03.2019
- Managed client accounts for Lloyds Bank (UK) in collections team, assisting customers with budgeting and repayment plans to facilitate timely repayments.
- Analyzed account and payment trends, informing strategies for effective collections.
- Maintained accurate records, ensuring compliance with internal policies and enhancing reporting accuracy.
Education
Diploma - Accounting
University of British Columbia
Canada01.2026
PGDM - Global Business Management
Conestoga College
Waterloo, Canada04.2023
PGDM - Global Hospitality Management
Conestoga College
Waterloo, Canada12.2022
Bachelor of Commerce -
Mount Carmel College
Bengaluru, India04.2018
Skills
- Creative problem solving
- Attention to detail
- Customer service
- Team collaboration
Accomplishments
Employee of the Year, 2024 - Fairmont Jasper Park Lodge
Hobbies and Interests
- Music
- Travel
- Reading
- Culinary Adventurer
Affiliations
Indian Music Association (College)
Timeline
Front Office Supervisor
Fairmont Jasper Park Lodge
05.2023 - 06.2025
Fraud Analyst
JP Morgan Chase & Co
07.2019 - 02.2021
Financial Advisor
Concentrix
07.2018 - 03.2019
Diploma - Accounting
University of British Columbia
PGDM - Global Business Management
Conestoga College
PGDM - Global Hospitality Management
Conestoga College
Bachelor of Commerce -
Mount Carmel College