Bhargavi Karadahalli Singaraiah

Worked directly with all users to ensure they can get the most value from the platform by answering questions in Intercom, Slack, on the phone, or through HubSpot.

• Serve as the primary point of contact for key enterprise clients, ensuring their needs are met and addressing any challenges promptly to achieve a 95% customer satisfaction rating.
• Collaborate with cross-functional teams, including sales, product, and support, to identify opportunities for upselling and improving customer experience.
• Conduct regular business reviews with clients to understand their goals, track progress, and identify areas for improvement.
• Lead a team of [X] customer success representatives, providing mentorship, training, and performance evaluations to ensure consistent high-quality service delivery.