Bhargavi Arava
Toronto
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Consistently recognized for "service with a smile" mentality.
Overview
7
7
years of professional experience
Work History
Corporate Store Supervisor
Bulk Barn
07.2022 - Current
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Promoted business' development by building and maintaining relationships with new clients.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Conducted inventory analysis to determine optimal stock levels.
- Trained newly hired sales team in upselling techniques.
Accountant
Sai Subham Industries
10.2019 - 06.2021
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
- Prepared working papers, reports and supporting documentation for audit findings.
Customer Service Representative
State Bank Of India, SBI
04.2017 - 02.2019
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Post Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2022
Post Graduate Diploma - Business Development And Sales
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2021
BBA - International Business
Alliance University
Bangalore, India05.2019
Skills
- Microsoft Office
- Customer Relationship Management
- Time Management
- Expert in Verbal and writing skills
- Customer satisfaction
- Technical Support and Assistance
- Excellent Communication
- Attention to Detail
- Deposit and Withdrawal Management
- Money Handling
Accomplishments
AML (Anti-Money Laundering) Basics
Introduction to Retail Banking Course
Timeline
Corporate Store Supervisor
Bulk Barn
07.2022 - Current
Accountant
Sai Subham Industries
10.2019 - 06.2021
Customer Service Representative
State Bank Of India, SBI
04.2017 - 02.2019
Post Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Post Graduate Diploma - Business Development And Sales
Conestoga College Institute of Technology And Advanced Learning
BBA - International Business
Alliance University
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