BHARGAV MAKKENA
Sudbury,Canada
Summary
Energetic and resourceful professional with strong aptitude for problem-solving and effective communication. Possesses foundational knowledge in SAP Basis administration and system monitoring, along with skills in troubleshooting and system performance optimization. Capable of driving system stability and efficiency through diligent application of technical skills and proactive solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SAP Basis Consultant
Tata Consultancy Services
11.2020 - 08.2022
- Provided front-line IT support, diagnosing and resolving system issues, reducing incidents by 30%
- Monitored application incident queues, prioritizing and resolving 100+ system incidents monthly
- Managed Windows and Unix-based server processes, improving system stability by 20%
- Developed SQL scripts for data validation, enhancing system reliability by 25%
- Ensured post-maintenance system readiness after patching and software updates
- Collaborated with cross-functional teams to implement change requests while minimizing disruption
- Prepared comprehensive technical documentation and user training materials
Education
Master’s Degree - Computational Science
Laurentian University
Sudbury, ON05.2024
Bachelor’s Degree - Computer Science
D.V.R. & Dr. H.S. MIC College of Technology
12.2020
Skills
- Incident Management
- Application support
- Issue diagnosis
- Unix/Linux
- Windows Server
- Windows Desktop navigation
- SQL
- Query optimization
- AWS fundamentals
- System monitoring
- SQL scripting
- Technical documentation
Additional Information
Authorized to work in Canada.
Certification
SAP Certified Technology Associate - SAP HANA 2.0 SPS06 C_HANATEC_18
Timeline
SAP Basis Consultant
Tata Consultancy Services
11.2020 - 08.2022
Bachelor’s Degree - Computer Science
D.V.R. & Dr. H.S. MIC College of Technology
Master’s Degree - Computational Science
Laurentian University
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