Bhargav Kumar Gunturu
London,Canada
Summary
Dynamic General Manager with a proven track record at Domino's Pizza, recognized for driving substantial sales growth and enhancing operational efficiency. Expertise in developing innovative marketing strategies and delivering exceptional customer service has resulted in significant revenue increases. Proficient in inventory management and conflict resolution, effectively fostering high-performance teams that contribute to organizational success. Aiming to leverage leadership skills to further elevate business performance in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
General Manager
Domino's Pizza
London, Canada
09.2023 - Current
- Managed store operations, ensuring high-quality customer service and maintaining excellent store conditions
- Supervised and mentored a team of Assistant Managers, Shift Runners, Customer Service Representatives, and Delivery Experts
- Implemented sales growth strategies, resulting in a significant increase in revenue
- Conducted performance reviews, provided feedback, and developed training programs to enhance team performance
Assistant Manager
Domino's Pizza
London, Canada
01.2021 - 01.2023
- Assisted the General Manager in overseeing store operations, customer service, and inventory management
- Trained and developed Shift Runners and Customer Service Representatives to improve performance and knowledge
- Coordinated scheduling, payroll, and employee relations
- Participated in marketing and promotional activities to drive sales growth
Customer Service Representative
Domino's Pizza
London, Canada
01.2020 - 01.2021
- Provided exceptional customer service, responding to customer inquiries and resolving issues
- Managed orders, handled payments, and maintained a clean and organized store environment
- Collaborated with the delivery team to ensure timely and accurate order delivery
Delivery Driver
Domino's Pizza
London, Canada
09.2019 - 03.2020
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Financial Analyst
Tata consultancy services
Nagpur, Maharastra
03.2016 - 05.2018
- Worked on daily credit reconciliation and kept a balance between client subledger records and risk systems.
- Utilized credit risk tools to identify the errors causing breaks, and reported the required amendments to the client.
- Worked on daily records and matched the agent risk systems with client records.
- Followed up with custodians and counterparties for the settlement of stock and cash collateral in a timely manner.
- Produced a multi-leveled project plan for collaborative testing of cleared trades through the execution and life cycle of the trade, including front, middle, and back office, with IT support.
- Prepared checklists to ensure all the BAU tasks were completed.
- Trained new employees on Capital Markets – Equities, Fixed Income, Derivatives, etc.
Education
Bachelor’s degree - Business Administration
Diploma - Logistics and Supply Management
Skills
- Customer service and relations
- Team management and leadership
- Inventory management and control
- Sales growth and marketing strategies
- Time management and organization
- Conflict resolution and negotiation
Accomplishments
Consistently delivered exceptional customer service, achieving three consecutive 5-star ratings as a General Manager at Domino's Pizza, demonstrating my ability to provide outstanding service and drive customer satisfaction.
Projects
Domino's Pizza, Edge Certified, EDGE Customer service, EDGE Cost Management, EDGE Marketing, EDGE Product Quality, EDGE Dough Management, EDGE Leadership Domino's Pizza, EDGE+ Certified
Affiliations
- Participated in community events to encourage more business.
Timeline
General Manager
Domino's Pizza
09.2023 - Current
Assistant Manager
Domino's Pizza
01.2021 - 01.2023
Customer Service Representative
Domino's Pizza
01.2020 - 01.2021
Delivery Driver
Domino's Pizza
09.2019 - 03.2020
Financial Analyst
Tata consultancy services
03.2016 - 05.2018
Bachelor’s degree - Business Administration
Diploma - Logistics and Supply Management
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