RIDDHI GADARA
747 Coverdale Rd Riverview ,NB
Summary
Skilled IT professional with almost 2 years of experience in providing technical support and troubleshooting. Adept at resolving hardware and software issues and ensuring seamless system operations. Strong focus on team collaboration and delivering results, reliable and flexible with changing needs. Expertise in network configuration, customer service, and problem-solving.
Overview
7
7
years of professional experience
Work History
Wireless Technician Support Representative
Rogers Communication
08.2023 - Current
- Handled 90+ calls daily, with duties including signing up new customers, upgrading device, Changning price plan, having issue with network connectivity, porting and many more
- Provided basic technical support for clients on a wide range of company products with 90% resolution
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Remained courteous and calm, even during moments of customer dissatisfaction
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Configured hardware, devices, and software to set up work stations for us.
- Supported full range of network hardware and operating systems in customer base
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Helped the customer with both operating system Android and IOS
- Handled multiple chats at a time
- Experience working in very fast-paced environment
- Also able to track call and messages
IT Help Desk Technician
Kelly Connect Apple
04.2022 - 07.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided expert-level support for Windows 10/11 operating systems and Office 365 applications, troubleshooting and resolving technical issues for users and ensuring their productivity.
- Managed user accounts in Active Directory and Office 365, ensuring proper access control and assisting with account creation, deletion, and password resets. Supported other enterprise platforms as needed.
- Configured, troubleshot, and maintained printers, VoIP phones, and remote access solutions for users. Ensured seamless communication and access for remote employees.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
IT Support Technician
Contact Electrotech PVT Ltd.
02.2018 - 07.2020
- Helped troubleshoot smart home technical problems(such as those involving switches, cameras, and bells) over the phone or in person
- Implemented and supported network-related gear, such as wireless and router devices and IT system
- Assisted the customer in installing new software on their devices
- Documented anything related to Microsoft Office365 and experience with Windows10 and later versions help us to keep accurate record
Education
Post-Graduation - Information Technology and Solutions
Humber College
Toronto, Canada01.2022
Bachelor of Technology - Computer Engineering
Marwadi University
Gujarat, India01.2018
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
Linkedin Profile
https://www.linkedin.com/in/riddhigadara/
Timeline
Wireless Technician Support Representative
Rogers Communication
08.2023 - Current
IT Help Desk Technician
Kelly Connect Apple
04.2022 - 07.2023
IT Support Technician
Contact Electrotech PVT Ltd.
02.2018 - 07.2020
Bachelor of Technology - Computer Engineering
Marwadi University
Post-Graduation - Information Technology and Solutions
Humber College
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