Bharat Kumar Adapa
Toronto,ON
Summary
Result-driven Digital Marketing Professional with over 3 years of experience in Customer Service, Sales, and Performance Marketing. Google Certified Digital Marketing Professional with a strong background in SaaS and Tech sectors. Seeking a Demand Generation role at Directive Consulting to leverage my expertise in SEO, Paid Media, and CRO to drive exceptional client performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Performance Marketing Specialist
S&P DATA DIGITAL
02.2023 - Current
- Executed high-impact performance marketing campaigns, resulting in 15% increase in client conversion rates
- Collaborated closely with clients to understand their business goals and tailor marketing strategies accordingly
- Conducted SEO audits and implemented on-page and off-page optimization techniques to enhance organic visibility.
- Planned marketing initiatives and leveraged referral networks to promote business development
Customer Service Team Lead
CONCENTRIX INDIA
09.2019 - 03.2021
- Successfully managed a team of 12, ensuring seamless operations and exceeding process objectives
- Leveraged customer-centric approach to boost customer satisfaction by 15%, outperforming company average
- Developed exceptional communication and client engagement skills to deliver outstanding service.
- Coached new team members on service techniques and provided scoring through a quality assurance program.
Education
PG Diploma - Business Management
LAMBTON COLLEGE
Toronto, ON03.2023
Bachelor's of Business Administration | GAYATRI -
VIDYA PARISHAD
India03.2019
Oracle HCM Certification -
Oracle University
07.2023
Google Certified Digital Marketing Professional -
Google
02.2023
Skills
- Strong Communication and Presentation Skills
- A results-oriented marketer with a passion for driving client success I thrive in a fast-paced environment and excel
- Client communication, and have a proven track record of exceeding performance targets My expertise lies in creating
- Comprehensive digital marketing strategies that align with client objectives and deliver measurable results
- Collateral Production
- Messaging Strategy
- Market Trend Analysis
- Content Management
- Database Skills
Certification
Performance Marketing (SQL and Customer-focused)- Search Engine Optimization (SEO)- Paid Media Campaign Management- Conversion Rate Optimization (CRO)- Customer Service and Client Engagement- Data Analysis and Reporting- Project Management
Hobbies and Interests:
DJing and mixing music,
Cooking
fitness and boxing
volunteering for NGOs like Blue Cross India and YUVA
Timeline
Performance Marketing Specialist
S&P DATA DIGITAL
02.2023 - Current
Customer Service Team Lead
CONCENTRIX INDIA
09.2019 - 03.2021
PG Diploma - Business Management
LAMBTON COLLEGE
Bachelor's of Business Administration | GAYATRI -
VIDYA PARISHAD
Oracle HCM Certification -
Oracle University
Google Certified Digital Marketing Professional -
Google
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