Bharath Perkha

Responsibilities:

• Designed, developed and supported integrations between ServiceNow and third-party tools, including domain separations enabling external user access to incident forms.
• Managed CMDB, Tables, Import Sets, and Update Sets to ensure structured and reliable configuration data management.
• Implemented and customized ITSM and ITOM modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB.
• Built application code and user interfaces; integrated third-party components to extend platform functionality.
• Developed and executed integrations for Asset and CMDB modules, supporting QA and UAT testing with business stakeholders.
• Parsed XML and JSON responses using JavaScript scripting to load and transform data into ServiceNow tables.
• Installed and configured MID Servers on remote systems; conducted Discovery tool tests to identify Configuration Items (CIs).
• Linked knowledge articles in Geneva and Helsinki environments to support user self-service.
• Scheduled and maintained Discovery scans and CMDB updates to ensure data freshness and accuracy.
• Identified IP-enabled CIs, mapped relationships, and populated the CMDB using ServiceNow Discovery tools.
• Wrote Business Rules to prevent empty or invalid CIs from being recorded in the CMDB after Discovery runs.
• Collaborated with business users to gather and document process requirements.
• Supported integrations via ServiceNow APIs and Web Services for internal systems and external partners.
• Automated and audited business processes using JavaScript, Client Scripts, UI Policies, UI Actions, and Business Rules.
• Developed test plans and scripts, performed unit testing, and contributed to code and quality reviews.
• Participated in Agile ceremonies including daily stand-ups, sprint planning, retrospectives, and reviews.
• Maintained Orchestration workflows to automate frequent business and service requests within ServiceNow.
• Executed deployment tasks, including patching and upgrades across sub-production environments.
• Created email notifications and alerts to inform users about updates to Change and Problem Management records.
• Built and maintained integrations with internal and external systems via custom workflows and scripts.
• Provided time estimates for assigned tasks to support sprint planning and project timelines.
• Managed data sources and created transform scripts to cascade data from ASN and other integration systems.
• Delivered ongoing data support between ServiceNow and external platforms.
• Contributed to technical design reviews, code inspections, and milestone status presentations during the project lifecycle.

Responsibilities:

• Developed and configured applications, modules, tables, and columns within ServiceNow as per business specifications.
• Handled user administration, including the creation of users, groups, and roles, and managed Import Sets for regular data loading tasks.
• Built and scheduled global performance reports in ServiceNow, including the ITSM Monthly Metrics Report, to align with strategic KPIs and scorecards.
• Leveraged Event Management and Service Mapping to identify services and generate automated alerts with root cause analysis (RCA).
• Designed and developed Service Catalogitems along with associated workflows and execution plans for streamlined service delivery.
• Created and customized Service Portals, widgets, and pages using Bootstrap, AngularJS, HTML, CSS, and both server-side and client-side scripting.
• Implemented and maintained ITSM processes, including Incident, Problem, and Change Management, while ensuring proper CMDB upkeep.
• Initiated a full-fledged Change Management process along with comprehensive CMDB design, incorporating user-based access controls across onshore-offshore teams.
• Configured Discovery to populate the CMDBand integrated Event Management (ITOM) by setting up Connector Instances and Definitions.
• Installed and validated MID Serversacross Development, UAT, Staging, and Production environments to support Discovery processes.
• Organized and refined Order Guides to enhance user experience by arranging requests in intuitive, sequential steps.
• Gained expertise in troubleshooting Discovery issues, verifying MID Server connectivity, and resolving tool-related challenges.
• Built multiple custom Asset forms based on the CMDB structure for effective asset tracking and management.
• Created Orchestration workflows to automate frequently requested services and improve response times.
• Integrated Service Watch with monitoring platforms to enhance operational insight and incident tracking.
• Defined and fine-tuned Service Mappingstrategies, resolved discovery-related errors, and developed custom discovery patterns.
• Developed a variety of catalog-related components including Record Producers, Order Guides, UI Scripts, Catalog Client Scripts, and Workflows.

Responsibilities:

• Designed, developed, and implemented ServiceNow applications and utilities based on technical and business requirements.
• Managed workflows, form layouts, web services, notifications, and CMS configurations, and created dynamic reports within the ServiceNow platform.
• Enhanced the Vitalizesolution to allow users to create action plans, assign tasks, and resolve incidents, following ITIL practices.
• Created and maintained catalog items, record producers, and order guides tailored to project needs.
• Developed workflow processes to support internal operations and client-facing engagements.
• Customized GUI components using JavaScript, HTML, and CSS for various catalog and portal elements.
• Applied updates to Incident, Problem, Change, and Knowledge forms based on evolving business requirements.
• Authored Business Rules, Script Includes, Client Scripts, and Catalog Client Scripts to automate and streamline processes.
• Administered the ServiceNow platform, managing incoming requests and incident tickets.
• Worked on both Genevaand Helsinki versions of ServiceNow to support environment-specific configurations.
• Executed PowerShelland SSH shell commands to perform remote automation on host systems.
• Configured inbound and outbound notifications and designed custom survey pages to capture user feedback.
• Collaborated with Application Owners to restructure and realign the CMDB to match organizational architecture.
• Integrated ServiceNowwith enterprise systems using SOAP, Web Services, and other data exchange protocols.
• Delivered exceptional customer service to internal stakeholders and external clients.
• Analyzed technical and functional requirements, contributing to system design and development planning.
• Built and tested technical solutions across the ServiceNow platform, ensuring quality and performance.
• Identified and addressed system inefficiencies, recommending sustainable solutions.
• Fostered a collaborative environment by honoring team commitments and building trust-based relationships.
• Worked with product managers, business analysts, and system administrators to deliver end-to-end ServiceNow solutions.
• Investigated pre-production issues and applied corrective and preventive measuresduring warranty support phases.