Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Bharath Mandhalapu

St. Catharines,ON

Summary

With a solid background in the restaurant and hotel industry and education in Hospitality and Hotel Management, I bring valuable experience and insights to the field. My practical knowledge from roles in various dining and hotel environments, combined with academic training, equips me to enhance operations and deliver exceptional service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

KFC
09.2024 - 01.2025
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Supervisor

ON, U Need a Pita, St. Catharines
09.2022 - 08.2024
  • Dedication to quality assurance, adherence to health and safety regulations, and exceptional customer service.
  • Experience in financial reporting, controlled inventory, scheduling employees, and team management.
  • Analyzed workforce performance and operational needs to right-size the staff while maintaining high levels of productivity and customer satisfaction.

Part-time Contract

CAA Niagara, Thorold
03.2024 - 08.2024
  • Supporting recruitment: onboarding, resume review, prescreening interviews, employee filings, reference check, and interview scheduling.
  • Creating perks and total rewards banners.
  • Assisting with Health & Safety and HRIS tasks.

Co-op Placement

Radiant Care Tabor Manor, St. Catharines
01.2024 - 06.2024
  • Recruitment support- Assisted with job postings, prescreening, resume review, background check and orientation.
  • HRIS and Documentation – Employment letters, termination and employee feedback.

Pantry and prep cook (during the summer break)

The Olde Angel Inn, Niagara-on-the-Lake
06.2023 - 01.2024
    • Prepared ingredients, assisted in cooking, and maintained kitchen organization at The Olde Angel Inn, left the job to start an HR internship.

Guest Service Associate

Sarangi, Bangalore, Karnataka
11.2020 - 12.2021
  • Provided a warm environment by greeting and seating guests, managing orders, and handling billing at Sarangi, a unit of SVG Exports Private Limited.
  • Coordinated with the team to keep the restaurant clean and organized, and promoted unique menu items, all while ensuring our valued clients had a memorable and happy eating experience.

Education

Graduate Certificate - Human Resources Management

Niagara College
135 Taylor Rd, NOTL
07.2024

Graduate Certificate - Hospitality and Tourism Management

Niagara College
135 Taylor Rd, NOTL
05.2023

Bachelor's degree - Hotel Management

Sun International Institute of Tourism And Management
Vishakapatnam
10.2020

Skills

  • Hard skills: Customer Service, Teamwork, Employee Scheduling Recruitment and Onboarding, HRIS, Health & Safety Compliance, Financial Reporting, Inventory Management
  • Soft Skills: Organizational Skills, Effective communication, Microsoft Office Suite, Leadership, Adaptability, Confidentiality, Continuous Learning, Problem-Solving, Multi-Tasking

Certification

  • Food Handler
  • Smart Serve
  • Security License
  • OHSA
  • WHMIS
  • WSIB
  • IRS
  • JHSC
  • AODA


Languages

English
Telugu
Hindi
Tamil

Accomplishments

  • Event Executive and Class Representative (Niagara College, Start date: October 13, 2023- April 2024)
  • Elected and appointed to lead the planning and execution of college-wide events, demonstrating strong leadership and organizational skills.

Timeline

Shift Supervisor

KFC
09.2024 - 01.2025

Part-time Contract

CAA Niagara, Thorold
03.2024 - 08.2024

Co-op Placement

Radiant Care Tabor Manor, St. Catharines
01.2024 - 06.2024

Pantry and prep cook (during the summer break)

The Olde Angel Inn, Niagara-on-the-Lake
06.2023 - 01.2024

Supervisor

ON, U Need a Pita, St. Catharines
09.2022 - 08.2024

Guest Service Associate

Sarangi, Bangalore, Karnataka
11.2020 - 12.2021

Graduate Certificate - Human Resources Management

Niagara College

Graduate Certificate - Hospitality and Tourism Management

Niagara College

Bachelor's degree - Hotel Management

Sun International Institute of Tourism And Management

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Bharath Mandhalapu