Bharat Kumar
North York,Canada
Summary
Dynamic and dedicated professional with extensive experience at Loblaw Grocery Store, excelling in cash handling and customer service. Proven ability to train staff and resolve conflicts effectively, ensuring high customer satisfaction. Recognized for attention to detail and a strong work ethic, consistently delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Loblaw Grocery Store
North York, Canada
10.2023 - Current
- Fully followed the company's policies and procedures, handling unexceptional amounts of cash and credit card transactions, minimizing errors, and fraud risk.
- Trained inexperienced staff on the operation of a cash register, customer service standards, and store protocols to achieve high performance.
- Effectively managed multiple customers' requests and concerns simultaneously, using problem-solving skills to address issues quickly.
- Provided customer service through price checking, providing product information and locations, and conducting back-stock checks.
- Did returns, exchanges, price matching, price accuracy, and reclamations, etc. In accordance with company guidelines and the customer's requirements.
Team Member
A&W
Toronto, ON
11.2022 - 06.2023
- Prepared and cooked food as directed.
- I took guest orders and provided friendly service.
- Followed recipes and guidelines.
- Operated standard kitchen equipment safely and efficiently.
- Cleaning and maintaining the area while practicing good safety and
- sanitation.
- Prepare produce.
AML/KYC Analyst
HDFC Bank
Sangrur, Punjab, India
03.2020 - 05.2022
- Monitored transactions by using software and identified red flags.
- Prepared and submitted STRs to the Financial Intelligence Unit, India.
- Customer onboarding and verification through a PAN card, Aadhaar card, passport, etc.
- Customer risk profiling by categorizing them into high, low, and medium.
- Maintain proper logs, and ensure documents are easily accessible for audit and regulatory checks.
Education
PG Diploma - Financial Services Investigation and Compliance
Lambton Collage
Toronto01-2025
BBA -
Punjabi University Patiala
Punjab, India05-2021
Skills
- Cash handling
- Product knowledge
- Problem solving
- Team collaboration
- Sales support
- Customer service
- Point of sale operation
- Time management
- Conflict resolution
- Transaction accuracy
- Quality assurance
- Customer assistance
- Patience and empathy
- Money handling
- Work ethic and integrity
- Multitasking and organization
- Cleaning and sanitizing
- Empathy and patience
- Attention to detail
- Customer service excellence
- Basic math
- Cash handling and management
- Cash management
- Order taking
- Clear communication
- Credit and cash transactions
- Reliability and punctuality
- Dependability and reliability
- Professionalism and courtesy
- Customer relations
- Hospitality and accommodation
- ID verification
- Issue resolution
- Data entry
- Refund handling
- POS system operations
- Decision making aptitude
- Sales expertise
- Training and onboarding
- Point-of-sale system operation
- Product recommendations
- Records maintenance
- Checkout monitoring
- Guest inquiries
- Order verification
- Inventory management
- Order processing
Availability
Full-Time
Certification
- LLQP
- Smart Serve
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Cashier/Customer Service
Loblaw Grocery Store
10.2023 - Current
Team Member
A&W
11.2022 - 06.2023
AML/KYC Analyst
HDFC Bank
03.2020 - 05.2022
PG Diploma - Financial Services Investigation and Compliance
Lambton Collage
BBA -
Punjabi University Patiala
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