Summary
Overview
Work History
Education
Skills
Skills And Interests
Profile Snapshot
Languages
Timeline
Generic

Bharat Kalra

Winnipeg,MB

Summary

To carve out a niche for myself, and be an asset to the employer concerned after learning the business nuances and applying them effectively in routine operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Safety Counselor and Administrator

Bison Transport
08.2023 - Current
  • Administration of the Security Clearance Program
  • Providing assistant on Driver questions relating to E-logs and satellite devices
  • Completing Random and Cause log audits
  • Collection and date entry of part time driver logs
  • Participating in other projects and activities as assigned by the Senior manager safety
  • Proven to be well organized, an excellent communicator and have a keen sense of timeliness.

Highway Fleet Dispatcher

Bison Transport
10.2022 - 08.2023
  • Transmitting and receiving of all information relevant to the driver performing his/her duties within the Company and customer requirements
  • The handling of all drivers related satellite messages /calls /chats within assigned and overflow queues
  • Reporting and documenting of all customer service, planning and driver related issues to the appropriate personnel
  • Demonstrated attention to detail, communication, problem solving and planning abilities
  • Proven to be well organized, an excellent communicator and have a keen sense of timeliness.

Team leader – Courier success specialist

skip the dishes
03.2018 - 09.2022
  • Worked as a Team Leader and assisting team members to achieve various objectives per company’s goals
  • Effectively managed a high-volume of inbound and outbound courier calls
  • Defused volatile courier situations calmly and courteously
  • Identified and solicited potential couriers
  • Provided support and coordinated training for couriers joining Skip’s network
  • Maintaining knowledge and awareness of all Organizational procedures, guidelines and policies
  • Handling customer complaints; directing to appropriate departments and alternatives within the time limits.

City Dispatcher

Duffy Taxi
10.2022
  • Transmitting and receiving of all information relevant to the driver performing his/her duties within the Company and customer requirements
  • The handling of all account client’s booking via email and call
  • Reporting and documenting of all customer service, planning and driver related issues to the appropriate personnel
  • Demonstrated attention to detail, communication, problem solving and planning abilities
  • Proven to be well organized, an excellent communicator and have a keen sense of timeliness.

Client Relations Representative

IG Wealth Management
10.2019 - 06.2020
  • Building sustainable relationships and trust with clients and consultant through timely and effective request resolution
  • Proficient PC skills and experience using Windows and MS Office
  • Familiar with back-office data processing and procedures
  • Detailed oriented, accurate and able to work well in a deadline driven environment
  • Maintaining knowledge and awareness of all Organizational procedures, guidelines and policies
  • Handling Consultant, Client and Broker calls regarding investments and Mortgage account
  • Proficient on Transact, TREX, Business link, SAS, Pathway and IG Host.

Customer service representative

Skybridge Americas
03.2017 - 12.2018
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Building sustainable relationships and trust with customer accounts through open and interactive communication
  • Providing accurate, valid and complete information by using the right tools
  • Managing large amounts of incoming calls
  • Handling customer complaints; providing appropriate solutions and alternatives within the time limits
  • Following up to ensure resolution
  • Keeping records of customer interactions, processing customer accounts and file documents.

Customer service representative

PETRO CANADA
11.2014 - 12.2016
  • Provided timely and accurate information to sales team about store sales targets and loyalty programs
  • Performed inventory management to maintain stock to meet customer demand and follow store ordering policies
  • Maintained customer area, product displays and promotional products to present an organized and clean environment.

Education

Safety

Manitoba Trucking Association
Winnipeg, MB
10.2023

High School Diploma -

Centennial College of Applied Arts And Technology
Scarborough, ON
08.2016

Skills

  • Stress management
  • Road safety awareness
  • Time management
  • Emergency response
  • Fleet management
  • Regulatory compliance
  • Counseling
  • Office Administration
  • Shift Scheduling
  • Employee Evaluation
  • Mentoring
  • Documentation and Reporting

Skills And Interests

Windows (XP,Vista, Windows 7,Windows 8, MS DOS) & APPLE, MS Office (MS Dos, MS Word, MS Excel, MS PowerPoint, MS Office,), 2 years of leadership experience, 5 years of customer service experience on calls, chats & emails, Fluent in English, Hindi, Punjabi with understanding of Urdu., Excellent in planning and coordinating tasks. Articulate and well-spoken Excellent communication skills.

Profile Snapshot

8 Years + of Experience in Customer Service and Client Management 2 Years + of Experience in Leadership, maintain KPIs and progress report of up-to 15 team members in a term. Customer-oriented service professional successful at troubleshooting and handling customer support issues in a timely manner. Skilled representative committed to addressing customer concerns with speed, accuracy, and professionalism. Individual with the quality score of more than 96% in customer service. A Goal Oriented and Self Motivated Individual who posses Exceptional Organizational and People Skills.

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Safety Counselor and Administrator

Bison Transport
08.2023 - Current

Highway Fleet Dispatcher

Bison Transport
10.2022 - 08.2023

City Dispatcher

Duffy Taxi
10.2022

Client Relations Representative

IG Wealth Management
10.2019 - 06.2020

Team leader – Courier success specialist

skip the dishes
03.2018 - 09.2022

Customer service representative

Skybridge Americas
03.2017 - 12.2018

Customer service representative

PETRO CANADA
11.2014 - 12.2016

Safety

Manitoba Trucking Association

High School Diploma -

Centennial College of Applied Arts And Technology

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Bharat Kalra