Bharat Jain
Toronto,ON
Summary
A hands-on market research professional with a track record of executing a wide range of research methodologies and projects with passion and enthusiasm. Excited about solving client problems in a highly organized way and exploring new research methodologies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Advisor, Customer & Market Insights
Enbridge Gas
01.2024 - Current
- Designed and executed comprehensive market research projects, including quantitative surveys and qualitative studies such as focus groups and in-depth interviews, to inform strategic business decisions.
- Analyzed complex data sets to extract actionable insights, and developed data visualizations to effectively communicate findings to stakeholders.
- Built and maintained strong relationships with internal clients and partners across the company, providing relevant and practical research support to enhance business understanding and drive customer engagement.
- Managed all aspects of the research process, including methodology selection, vendor procurement, project planning, and execution, ensuring timely delivery of insights to support regulatory filings and company initiatives.
- Leveraged Qualtrics to gather and analyze customer feedback.
SENIOR RESEARCH MANAGER
Reach3 Insights
06.2022 - 06.2023
- Responsible for managing all stages of the online research project cycle including drafting RFPs and research design, operational execution, analyzing data and reporting
- Managed client relationships hands-on and conducted customized quantitative and qualitative research using multiple research techniques to tackle business issues
- Developed and managed external relationships with vendors for data collection services
- Designed creative data visualizations to deliver key insights to clients
- Provided consultative support and presented data-driven and insightful recommendations at executive level meetings to drive decision making
ACCOUNT MANAGER
Ipsos North America
05.2021 - 06.2022
- Engaged with clients to understand strategic business needs and developed customized, dynamic research approaches based on real world consumer behaviour
- Independently managed and coordinated research projects from proposal writing and research design, analysis, and interpretation of results through to preparation of reports and delivery of presentations
- Collaborated with key internal operations groups such as data collection, data processing and results reporting to ensure that reliable results are delivered to clients
- Maintained the project budget and worked with the team to ensure all aspects of the study operate smoothly while managing product costs, estimates and client invoicing
PROJECT MANAGER
Logit Group
01.2020 - 04.2021
- Executed projects for research partners and clients on cross-industry studies with diverse target groups
- Built effective, professional working relationships with clients, providing them guidance and advice where appropriate by being their single point of contact throughout the project cycle
- Responsible for end-to-end management of projects which included understanding client requirements, bid management, ensuring quality control of governance, maintaining overall health of panel, questionnaire development, designing use cases, link testing, sample design, monitoring of data collection, and delivering high quality and accurate data to clients
PRODUCT ANALYST
Mircom Group of Companies
12.2017 - 01.2020
- Monthly KPIs, annual budget planning, negotiate contracts and product procurement
- Conducted competitive analysis monthly to determine product gaps and positioning
- Assisted the product manager on branding and marketing strategy while managing multiple security and fire products
- Introduced monthly KPI reports, using data to track and improve key areas such as inventory, forecast and new product growth
- Improved forecast accuracy by ~20% by using a data based approach and sales forecasting methodologies with use cases to forecast future sales
SENIOR ANALYST
Nepa AB
10.2016 - 08.2017
- Managed and executed end to end ad hoc projects for Scandinavian clients such as Viking Line and Spotify, right from proposals, survey design and sampling the data online to delivering highly visual client ready reports, accounting for over $1M in revenue
- Led kickoff meetings with new and existing clients, provided guidance and advice related to the company's product and service offerings by building business cases, accurately collected project specifications, reviewed questionnaires for quality and clarity and advised clients regarding necessary revisions
- Chosen to improve and maintain quality standards within the team, on account of consistently receiving exceptional feedback from stakeholders
SENIOR RESEARCH ANALYST
Nielsen
09.2011 - 10.2014
- Managed and executed more than 100 research projects for consumer goods companies such as Mondelez and Unilever, including questionnaire design, sales forecasting, sample management and analysis, cumulatively generating more than $2M in revenue
- Managed multiple projects simultaneously, liaising with internal team and technical personnel to ensure reliability of research results
- Mentored and supported the growth of Analysts through ongoing coaching and working collaboratively on client projects
Education
POST GRADUATE CERTIFICATE IN STRATEGIC RELATIONSHIP MARKETING -
George Brown College
01.2015
Skills
- Report Creation
- Customer Insights
- Market Research
- Project Management
- Product Management
- Quantitative Research
- Qualitative Research
- Strategic Insights
- Tracking Innovation
- Concept Test
- Customer Intelligence
- Forecasting
- Questionnaire Design
- Analytics Tools
- Advanced Analytics
- Data Analytics
- People Management
- Microsoft Office
- SPSS
- Communication
- Client Presentations
- Client Relationship Management
- Big Data
- Customer Segmentation
- Qualitative Analysis
- Customer Experience Strategy
- Data Science
- Bid Management
- Customer Research
- Lifecycle Marketing
- Product Development
- Data Reporting
- Data Solutions
Certification
Tableau 10 A-Z: Hands-On Tableau Training for Data Science (Udemy)
Timeline
Advisor, Customer & Market Insights
Enbridge Gas
01.2024 - Current
SENIOR RESEARCH MANAGER
Reach3 Insights
06.2022 - 06.2023
ACCOUNT MANAGER
Ipsos North America
05.2021 - 06.2022
PROJECT MANAGER
Logit Group
01.2020 - 04.2021
PRODUCT ANALYST
Mircom Group of Companies
12.2017 - 01.2020
SENIOR ANALYST
Nepa AB
10.2016 - 08.2017
SENIOR RESEARCH ANALYST
Nielsen
09.2011 - 10.2014
POST GRADUATE CERTIFICATE IN STRATEGIC RELATIONSHIP MARKETING -
George Brown College
Similar Profiles
Richard AshburnRichard Ashburn
Senior Land Agent/Advisor, Lands & ROW at Enbridge Gas Inc. (formerly Union Gas Ltd.)Senior Land Agent/Advisor, Lands & ROW at Enbridge Gas Inc. (formerly Union Gas Ltd.)
Kathie SorensenKathie Sorensen
Customer Care Specialist at Enbridge Gas-Dominion Energy Formerly Questar GasCustomer Care Specialist at Enbridge Gas-Dominion Energy Formerly Questar Gas
Muhammad ShoaibMuhammad Shoaib
Senior Database Administrator at Enbridge Gas (Former Union Gas)Senior Database Administrator at Enbridge Gas (Former Union Gas)
Angelica AbuqueAngelica Abuque
Home Childcare Provider at BRADLEY MAZDAHome Childcare Provider at BRADLEY MAZDA
Shana KhoshnawShana Khoshnaw
Tutor at Toronto District School BoardTutor at Toronto District School Board