Bharat Gogna
Prince Albert
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
General Manager
Ramada By Wyndham
08.2023 - Current
- Manage daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Increase hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Streamline front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Develop comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Implement preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Establish strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Reduce outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
Front Desk Agent
Ramada By Wyndham
07.2020 - 08.2023
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Communicated with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Server
Roger's Grill & Restaurant
01.2021 - 03.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
College Diploma - Computer Systems Technician - Software Engineering
Sheridan College - Davis Campus
Brampton, ON12.2019
Skills
- Hospitality Management
- Problem-Solving Skills
- Customer Relations
- Quality Assessments
- Staff Development
- Financial Administration
- Operations Oversight
Timeline
General Manager
Ramada By Wyndham
08.2023 - Current
Server
Roger's Grill & Restaurant
01.2021 - 03.2023
Front Desk Agent
Ramada By Wyndham
07.2020 - 08.2023
College Diploma - Computer Systems Technician - Software Engineering
Sheridan College - Davis Campus
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