Bhanu Pratap Singh Atri
Implementation Specialist
Scarborough,Ontario
Summary
A driven and outcome-oriented individual, I am actively pursuing opportunities in Customer Success that push the boundaries of challenge. With over five years of proven excellence in fostering customer satisfaction, I aim to partner with forward-thinking companies to not only achieve but surpass their business objectives. My track record highlights a talent for cultivating and nurturing relationships across a broad spectrum of stakeholders within dynamic, high-pressure environments.
Overview
5
5
years of professional experience
Work History
Implementation Specialist
Netsmartz
12.2021 - Current
- Assisted account executives with strengthening client relationships through targeted solutions.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
- Handled over 80 incoming calls daily while providing excellent customer service.
- Documented specialized data and requirements to address business demands.
- Constantly working with product team to ensure timely delivery of Clients' portals and accounts.
- Been Star Performer of the Quarter thrice in a row.
Business Development Manager
JungleWorks
06.2021 - 08.2021
- Working closely with Head of product, CEO, and team of developers to achieve targets.
- Was awarded by Certificate of Appreciation for my outstanding performance.
- Collaborating between clients and Pre-sales team for Solution consultancy, requirement mapping, and SOW brainstorming for team.
- Leading SaaS-based Delivery Management Software (Tookan) team with combined targets of $50k.
- Awarded Sales star for month of August.
Senior Manager, CSM
JungleWorks
08.2020 - 05.2021
- Handling team escalations on everyday basis.
- Increased Renewal percentage of team from 92% to 96% on average for team.
- Responsible for revenue generation for Mid-Market-Enterprise named accounts globally in different industries.
- In charge of acquisition of new Mid-Market-Enterprise accounts globally.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Associate Customer Success Manager
JungleWorks
08.2019 - 07.2020
- Experience working with CRM, chat support, Sales Navigator, Excel, LinkedIn to drive business.
- Growing on-boarded Accounts to 3x billing, within first 8 months.
- Handled most number of accounts in US region.
- (Topped Accounts count at 364).
- Was awarded as Star Performer of month 3 times.
- Had lowest churn rate and highest renewal percentage throughout year.
- Created plans and communicated deadlines to ensure projects were completed on time.
Education
Post Graduate Diploma Course - Project Management
George Brown College
Toronto, ON12.2023
B.Tech - Information Technology
Chandigarh Engineering College
India04-2019
Skills
- Account Management
- Customer Relation Management
- Communication Skills
- Strategic Thinking
- Team Collaboration
Languages
English
Full Professional
Hobbies
- Volunteering
- Public Speaking
- Traveling
- Sports or Fitness Activities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Excel
JIRA
Zoho
ChurnZero
Timeline
Implementation Specialist
Netsmartz
12.2021 - Current
Business Development Manager
JungleWorks
06.2021 - 08.2021
Senior Manager, CSM
JungleWorks
08.2020 - 05.2021
Associate Customer Success Manager
JungleWorks
08.2019 - 07.2020
Post Graduate Diploma Course - Project Management
George Brown College
B.Tech - Information Technology
Chandigarh Engineering College
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