BHANU PRAKASH PENDYALA
Thunder Bay,ON
Summary
Business Executive with 2 years of experience in Communicating clearly and effectively with customers and management at all levels within the organization. Identify training opportunities based on analysis of escalation trends, and also Identifying opportunities for process improvement, and willing to Start my career as a Business Operator for Circle K .
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative Supervisor
Circle K
Thunder Bay, ON
06.2020 - 05.2022
- Guided employees in handling difficult or complex problems.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Used suggestive selling techniques to promote and improve Bitty Basket sales.
- Provided excellent customer service by using Uplift screen to increase the sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Verified that customers were of legal age to purchase Lottery and tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Used suggestive selling techniques to promote add-on sales.
- Counted and balanced cashier drawers.
- Performed other duties as assigned by management.
- Established or identified prices of goods and services and changed the labels
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Ordering the core-mark Products from the Companies Software
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Adhered to social distancing protocols and wore mask or face shield.
Education
High School Diploma -
Confederation College of Applied Arts And Technology
Thunder Bay, ON08-2022
Skills
- Skill Development
- Performance Evaluations
- Inside Sales
- Staff Monitoring
- POS Systems
- Payment Collection
- Cash Register Operation
- Daily Reporting
- Retail Merchandising
- Product Knowledge
- Loss Prevention
- Currency Counting
- Cleaning and Sanitizing
- Cash Drawer Balancing
- Conflict Resolution
- Inventory Management
- OSHA Compliance
- Workplace Safety
- Personal Protective Equipment
Languages
English
Full Professional
Certification
- Food safety Certified
- OSHA certified
References
References available upon request.
Timeline
Customer Service Representative Supervisor
Circle K
06.2020 - 05.2022
High School Diploma -
Confederation College of Applied Arts And Technology
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