Bhanu Lawande
Greater Toronto Area
Summary
10+ years of end-to-end project management experience with a proven track record of successfully leading complex projects and transformational project initiatives in banking, insurance, government etc. Digital Banking experience working with Business and Expertise in managing large-scale digital transformations, ensuring seamless transitions, and enhancing online client experiences. Adept at stakeholder management, risk mitigation, and delivering projects on time and within budget. Strong understanding of Agile principles and practices with excellent facilitation and communication skills. Banking experience – Managed projects for 3 major banks in Canada (6 years) Overall Banking Financial Services Industry 10 years Over 12 years’ experience as a Scrum Master in Agile environments
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr. Delivery Manager
Scotia Bank
04.2021 - 11.2024
- Company Overview: Canadian Digital Banking Engineering
- Led and managed teams to ensure successful delivery of Digital Transformation Initiatives ranging (1M – 3M) within Scotia Digital helping roll out new digital solutions, products, and features/enhancements
- Planned, organized, and provided day-to-day directions to development teams, product owners, and closely collaborating with vendors and infrastructure partners ensuring key strategic initiative milestones are met
- Proficiently organized and facilitated daily scrum, sprint reviews, retrospectives, sprint and release planning
- Effectively track team’s progress using agile practices such as burn down, velocity and release forecasting
- Led the end-to-end migration of Online Banking applications to a new cloud platform, ensuring minimal disruption to client access and business operations
- Delivered Scotia Digital Engineering initiatives in the following areas: Mobile Banking, Authentication/ Digital Identity, Migration – Azure to GCP
- Canadian Digital Banking Engineering
- PROJECT: Digital Initiative – Cloud Migration from Azure to GCP
- Played the role of Overall Delivery Manager to implement a Digital strategic investment project to deploy and migrate several applications (~60) within digital ecosystem
- Developed and maintained project documentation, including project plans, status reports, and meeting minutes
- Managed vendor relationships, ensuring seamless integration of third-party tools/software and platforms during the migration process
- Developed and implemented robust testing plans, including user acceptance testing (UAT), to ensure website functionality and performance post-migration
- Provided regular project updates to senior stakeholders, including executive leadership and business teams, maintaining clear and transparent communication
- Results: Successfully Migrated over 95% of the apps within the expected timeframe and budget
- PROJECT: Digital Initiative – Authentication 2SV
- Played the role of Delivery Manager to implement a Digital strategic initiative 2SV (2 step verification) or two-factor authentication to confirm your identity during sign in to bank account online or in the app
- Experience with content creation and management, for the website that helped increase adoption of the 2SV by clients and knowledge of user experience design principles
- Results: Implemented the 2SV authentication for all online customers that enhanced the bank’s security feature ensuring that customer’s personal/financial information is not compromised
Project Manager
INNOVAPOST
02.2020 - 05.2020
- Led a strategic initiative, within Canada Post for Digital investment portfolio - acting as the Agile Project Manager for a cross-functional agile team
- Helped the roll-out new digital features working with Product Owners, Solutions Architects, Technical Leads and developers
- Proficiently organized and facilitated daily scrum, sprint reviews, retrospectives, sprint, and release planning
- Collaborate closely with product owner on backlog refinement to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing
- Effectively track team’s progress using agile practices such as burn down, velocity and release forecasting
- Delivered several successful minor releases within three months and completed an Idea to Execution, Architecture, and solution approach for a multi-year Digital initiative
- Worked closely with IT Ops and Business Partners to manage effectively and efficiently resolution of incidents for applications owned
- PROJECT: Digital Transformation - MY PROFILE 2.0
- Played the role of Project Manager/Scrum Master to implement a Digital strategic investment project to improve the Digital consumer experience (Online as well as Mobile) with the overall objective of increasing Customer acquisition and retention
- Results: Delivered the Design, Architecture, and solution approach for a cloud-based solution (Microsoft Azure) for My Profile application
- Successfully completed the Idea to Execution for this project and defined the MVP for this year and Road map for this multi-year initiative
Senior Project Manager (via TCS)
CIBC
05.2018 - 11.2019
- Company Overview: Personal Banking Products
- Worked with Business Partners, Business Sponsor/Lead(s), Technology partners, Stakeholder groups, and project team managing new product development initiatives ranging from 1M – 3M
- Effectively tracked team’s progress using burn down, Burn-up Charts, Velocity etc
- Work with Scrum Masters across Digital Portfolio to prepare for and facilitate potentially shippable increment planning sessions
- Monitored milestones, and ensure they’re completed according to timelines and budgets
- Implemented a project plan that incorporated the teams’ inputs budget, time, and risk
- Personal Banking Products
- PROJECT: Digital SMART Plus Premium Product (Digital, Branches)
- Played the role of Project Manager/Scrum Master to implement premium checking banking-bundle product that included a checking account, premium credit cards and market-differentiating fee rebates targeted at mass affluent clients
- Results: Delivered the solution that launched the first bundle product offered via Digital Cart and Branches
- Achieved seamless integrations between the Front End/Digital Channels and core banking systems
Project Manager
Manulife Financial
08.2015 - 11.2017
- Company Overview: Bank and Insurance
- Led teams across broad technical, financial, and business disciplines
- Managed new projects/ initiatives ranging from 2MM – 5MM
- Managed all aspects of the project lifecycle working with Business and IT partners to oversee all phases of the project
- Facilitated scrum ceremonies (daily scrum, sprint planning, sprint review and retrospective)
- Delivered successfully several regulatory projects including AML & Audit
- Used scrum enhancers such as burndown charts, Velocity, and other tools for metrics
- Bank and Insurance
Project Manager
Technical Standards and Safety Authority
10.2013 - 11.2014
- Company Overview: DAA Ontario Government
- Led the strategic corporate Enterprise IT Architecture program reporting to the PMO director and the CIO (executive sponsor)
- Structured the $10M program into 4 business transformation projects with goals, objectives and benefits for program along with projects definition, planning and scope
- Managed a team consisting of four sub-projects managers and Technical leads and Solution Architect
- Implemented Governance model including an executive Steering Committee comprising of senior management / key stakeholders for providing direction and taking key decisions for the program
- DAA Ontario Government
Associate Manager
Accenture Inc.
06.2002 - 10.2013
- Led IT projects through the project lifecycle through Analysis, Development, Development, and implementation
- Managed project budgets (up to $10MM) - completing projects on time, in budget and meeting quality targets
- Knowledge / experience with policies and procedures for IT development project management like business case development, approvals, and systems development
- Effectively managed projects risks, issues and change requests by proactively identifying them, assessing, and escalating to key stakeholders/Steering Committee
Education
Master’s in Business Management - Finance
Narsee Monjee Institute of Management Studies
Mumbai05.1994
Bachelor of Science -
University of Mumbai
MumbaiSkills
- Planning
- Organizing
- Cross-functional team management
- Collaboration
- Agile (Scrum, Kanban)
- JIRA
- Bitbucket
- Confluence
- SharePoint
- ServiceNow
- Planview
- Power BI
- CMS (Contentful, WordPress)
- JavaScript
- MS Office (Excel,Word, PowerPoint, MS Project)
- AI (ChatGPT, Gemini, CoPilot
Certification
- PMP
- Certified Scrum Master (CSM)
- SAFE Advanced Scrum Master
- ITIL
Timeline
Sr. Delivery Manager
Scotia Bank
04.2021 - 11.2024
Project Manager
INNOVAPOST
02.2020 - 05.2020
Senior Project Manager (via TCS)
CIBC
05.2018 - 11.2019
Project Manager
Manulife Financial
08.2015 - 11.2017
Project Manager
Technical Standards and Safety Authority
10.2013 - 11.2014
Associate Manager
Accenture Inc.
06.2002 - 10.2013
Master’s in Business Management - Finance
Narsee Monjee Institute of Management Studies
Bachelor of Science -
University of Mumbai
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