Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Bhakti Ranjit

Toronto,Canada

Summary

An enthusiastic and motivated Cloud Engineer with hands-on experience in AWS cloud services, Docker, and Terraform. Skilled in automating infrastructure, improving system scalability, and working in agile environments. Familiar with continuous integration and deployment (CI/CD) processes and committed to enhancing operational efficiency through cloud technologies. Passionate about problem-solving and committed to applying cloud technologies to enhance operational efficiency while continuously expanding expertise.

Overview

4
4
years of professional experience

Work History

ITIL CONSULTANT – Service Delivery, Incident & Problem Management

Capgemini Technology Services India
Navi Mumbai, India
09.2022 - 04.2023
  • Managed and resolved high-priority (severity 1 and 2) incidents, ensuring timely escalation and service restoration.
  • Communicated major incident updates to stakeholders, with detailed documentation.
  • Led weekly incident and problem management meetings to drive proactive issue resolution.
  • Utilized Pareto analysis to identify root causes and implement targeted solutions.
  • Delivered KPI reports and dashboards to senior management for data-driven decision-making.
  • Collaborated with cross-functional teams (Cloud, Infrastructure, Middleware, Networking, Application) to execute problem-resolution plans and improve system stability.
  • Created incident trend reports to identify recurring issues and drive problem resolution.
  • Used problem-solving techniques, like Pareto Analysis, to enhance system reliability.
  • Hands-on experience in cloud service operations, ticketing systems, and ITIL-based processes.

PROBLEM ANALYST

Viva Software Solutions
Virar, India
07.2019 - 05.2022
  • Tracked major incidents, conducted RCA using the 5 Whys technique, and provided reports to customers.
  • Created incident trend reports to identify recurring issues and drive problem resolution.
  • Led problem management for multiple colleges affiliated with Mumbai University.
  • Used the Pareto analysis technique to enhance system stability.
  • Conducted weekly Ops Review meetings with clients to discuss key issues and improvements.

Education

MSc - Physics

University of Mumbai
08.2016

Cloud career acceleration program -

02.2025

Ultimate IT Fundamentals Course -

05.2024

Google IT Support Professional Certificate -

Google
09.2022

Skills

  • Cloud Platforms: AWS (EC2, S3, RDS, Lambda, CodePipeline, CloudWatch)
  • Infrastructure as Code (IaC): Terraform, CloudFormation
  • Containerization: Docker
  • Version Control: Git, GitHub
  • Monitoring and Logging: CloudWatch
  • Scripting: Python, Bash
  • IT Service Management: Incident, Change, and Problem Management
  • Soft Skills: Analytical Thinking, Communication, Team Collaboration, Problem-Solving

Projects

I've delivered a range of impactful projects leveraging AWS services and DevOps tools to streamline deployment processes and enhance system reliability. Here's a summary of my key contributions:

• I deployed a multi-tier WordPress service on AWS. The resources deployed involved creating a VPC with public and private subnets. An RDS instance and an EC2 instance were deployed in the private subnets to prevent direct access from the wider internet. The LAMP stack and WordPress was configured on the EC2 instance. ALB was placed in the public subnets to routetraffic from the internet to my private WordPress service. Connection between all these services were controlled using security groups with least permissive access in mind.

• I created an autoscaling EC2 infrastructure to ensure that an Apache web service was self-healing and scalable. This involved configuring Launch templates, UserData scripts, ALB, Target Groups and CloudWatch Alarms to ensure scale-out and scale-in activities based on CPU metrics.

• I’ve created a multi-environment CICD pipeline to deploy applications on a development and production environment. My code was stored on GitHub, and I configured a pipeline with AWS CodePipeline. To ensure seamless deployment, I utilised AWS CodeDeploy to effectively deploy my code across EC2 instances in multiple environments.

• I’ve created an EC2 instance scheduling using CloudWatch Event triggers and Lambda functions to automate instance start-up at 9am and shutdown at 5pm. This cost-effective solution prevented instances from running out of hours

• I’ve developed a Lambda function triggering SNS notifications upon S3 object upload/deletion, utilising Boto3 (Amazon Python SDK) for seamless integration and real-time notifications.

Timeline

ITIL CONSULTANT – Service Delivery, Incident & Problem Management

Capgemini Technology Services India
09.2022 - 04.2023

PROBLEM ANALYST

Viva Software Solutions
07.2019 - 05.2022

MSc - Physics

University of Mumbai

Cloud career acceleration program -

Ultimate IT Fundamentals Course -

Google IT Support Professional Certificate -

Google
Bhakti Ranjit