Bhakti Patel
Scarborough,Canada
Summary
Highly organized Human Resources and Administrative professional skilled in customer service and document management. Expertise in Microsoft Office and digital record-keeping, facilitating seamless operations. Notable for excellent verbal communication and problem-solving skills, with a strong focus on compliance and service excellence. Demonstrated capacity to thrive in dynamic, fast-paced environments while maintaining high standards of professionalism.
Overview
2
2
years of professional experience
Work History
Bakery Associate
Branded Bites Inc.
Toronto, ON
09.2024 - 12.2024
- Demonstrated expertise in packaging and decorating a variety of confections, including cookies and chocolates.
- Ensured quality by mixing dough, and baking cookies and biscotti to maintain consistency.
- Applied edible ink printers and fondant icing for intricate cookie designs.
Customer Service Manager
Canbe Foods Inc.
Toronto , ON
01.2024 - 07.2024
- Managed daily operations of client-facing team, ensuring exceptional service for over 15,000 customers annually.
- Resolved more than 500 service concerns, addressing operational inefficiencies and enhancing satisfaction.
- Trained and supervised employees on food safety, service standards, and customer engagement techniques.
- Analyzed customer feedback and service data to improve performance and develop innovative promotions.
- Applied flexible strategies to address unexpected situations while demonstrating strong leadership and efficiency.
- Reduced customer wait times by 15% through proactive problem-solving approaches.
- Streamlined workflow processes for the timely resolution of inquiries through effective time management.
Customer Service Representative
CANBE FOODS INC.
Toronto , ON
09.2023 - 12.2023
- Answered customer inquiries and resolved concerns to enhance service quality.
- Ensured food safety standards were met consistently for all menu items. Maintained cleanliness and a welcoming atmosphere in the dining area.
- Collaborated with kitchen and service staff to deliver seamless dining experiences.
Human Resource Intern
BETTER LIVING HEALTH AND COMMUNITY SERVICES
North York , ON
01.2023 - 04.2023
- Led comprehensive recruitment for healthcare roles, managing job postings, candidate screening, and interviews effectively.
- Drafted precise job descriptions that facilitated candidate sourcing and ensured compliance with regulations.
- Revamped onboarding procedures to decrease processing time without compromising compliance standards.
- Employed BambooHR for accurate tracking of employee records while ensuring data confidentiality.
- Implemented spreadsheets for monitoring candidate applications and interview schedules, streamlining processes and achieving a 30% reduction in time.
- Performed essential office duties including filing, photocopying, data entry, and scheduling to sustain operational efficiency.
- Optimized HR workflows through proficient use of Microsoft Office Suite and Google Workspace to enhance overall productivity.
Education
Graduate Certificate - Marketing Management
Seneca College
Toronto, ON12.2023
Graduate Certificate - Human Resource Management
George Brown College
Toronto, ON04.2023
Bachelor of Arts - History, Geography and Political Science
Devi Ahilya Vishwavidyalaya (DAVV) University
Indore, India 08.2021
Skills
- Strategic planning
- Operations and inventory management
- Employee relations management
- Customer service and cross-team collaboration
- Conflict resolution
- Attention to detail
- Training and development
- Microsoft Office and Google Workspace
- HRIS and compliance
- Recruitment and onboarding
Timeline
Bakery Associate
Branded Bites Inc.
09.2024 - 12.2024
Customer Service Manager
Canbe Foods Inc.
01.2024 - 07.2024
Customer Service Representative
CANBE FOODS INC.
09.2023 - 12.2023
Human Resource Intern
BETTER LIVING HEALTH AND COMMUNITY SERVICES
01.2023 - 04.2023
Graduate Certificate - Marketing Management
Seneca College
Graduate Certificate - Human Resource Management
George Brown College
Bachelor of Arts - History, Geography and Political Science
Devi Ahilya Vishwavidyalaya (DAVV) University
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