I am a result-driven professional with a solid background in technical roles within corporate and educational domain, blending IT expertise with strong organizational and leadership skills. Originally from India, I pursued a Master's degree in Computer Networks in the United States and have since gained valuable leadership experience through project management and people management opportunities.
My passion for leadership development led me to graduate from the Stanford Technical Leadership Program, which was a life-changing experience. I have successfully completed the Project Management Professional (PMP) course, showcasing a strong foundation in project management and a commitment to continuous professional development. . Additionally, I have participated in a comprehensive leadership coaching program provided by BetterUp, focusing on enhancing leadership skills, emotional intelligence, and professional development.
I strongly believe that authenticity, transparency, and approachability are key qualities of a good leader. I am a social person who enjoys connecting with people and thrives in challenging and creative environments.
Currently, serving as a Systems Operations Individual Contributor at Stanford University, but seeking leadership and management positions that will allow me to explore my skills and realize my potential.
Overview
17
17
years of professional experience
Work History
Systems Operations Analyst
Stanford University IT
01.2016 - Current
As part of the leading technology consultants group serving Stanford University, my team specializes in designing, architecting, and building cutting-edge systems to empower our clients across the University and Hospitals.
As a member of the Ops team my regular activities are listed below but not limited to System administration activities: Patching, securing, monitoring, maintaining systems and the performance of workloads of more than ~500 systems.
Manage hardware, software, and utilities for installation, modification, troubleshooting, maintenance, and upgrades of operating systems and server environments
Monitor and analyze resource usage to recommend/develop enhancements to system capabilities and performance
Compare, evaluate, and implement new technologies
Integrate systems into the computing environment
Document systems infrastructure for users, support, and consulting personnel
Act as liaison with various departments across campus
Facilitate vendor relationships.
Check out my LinkedIn profile for the other projects I have worked on.
Systems Administrator
Proofpoint Inc.
08.2013 - 12.2015
Administered Active Directory, addressing account issues and ensuring system compliance through SOX audits.
Proactively monitored servers, managed infrastructure services, and oversaw Windows clustering and Citrix Servers.
Handled Microsoft Exchange tasks, including mailbox management.
Managed Software Asset and vendor relationships for IT licensing.
Led projects, applying IT best practices for enhanced organizational efficiency.
Systems Engineer
Atos India
10.2010 - 11.2011
Management of Active Directory Forests
Group policy implementation planning, creation and modification
Domain controller health and Replication monitoring
Addition and removal of domain controllers
DNS management and configuration
Management & Configuration of DFS
Account Lockout issues
Implementation of requests as per client requirements
Use of the ITIL process to perform changes
Solving Incidents and Problem tickets
Preparation of documents like Change Implementation Plan and Root Cause Analysis.
Senior Support Engineer/Directory Services Engineer
Convergys India Services Pvt. Ltd
09.2007 - 12.2009
Part of the Microsoft Enterprise Platforms Support, specialized in Directory Services
Primary responsibilities include addressing technical issues related to MICROSOFT OS in a domain environment and assist the same remotely
Resolving issues in the Global Active Directory domain environments of Microsoft's Enterprise level customers; this includes Microsoft's Gold Certified Partners
Handling the overall administration of systems involving design of network layouts, configuration and Active Directory Database Other components include Managing Profiles
Managing and deploying Group Policies
FSMO Roles and Global Catalog maintenance and troubleshooting, DNS related issues
Promotion & Demotion of domain controllers, adding new sites/subnet, replication links, OUs and objects
Active Directory Replication troubleshooting & Account Lockout troubleshooting
File Replication Service and Distributed File System.
Education
M.S Computer Networks - Computer Networks
California State University East Bay
Hayward, CA
01.2013
B.E Computers - Computer Engineering
Pune University
Pune,India
06.2006
Diploma in Computer Technology - Computer Technology
Pune University
Pune,India
01.2002
Skills
Team leadership
IT Business and Operations Processes
Project Management
Managed Services
Relationship Building
Teamwork and Collaboration
Interpersonal Skills
Operational Efficiency
Customer Success
Accomplishments
Graduated from Stanford Technical Leaders Program ( Class of 2019)
Project Management Professional Course.
Piloted and performed as a project manager within the current team team of 10 staff members and achieved the project goals with efficiency.
BetterUp Leadership Coaching Program (March -September 2023)
Citizenship
US Citizen
Timeline
Systems Operations Analyst
Stanford University IT
01.2016 - Current
Systems Administrator
Proofpoint Inc.
08.2013 - 12.2015
Systems Engineer
Atos India
10.2010 - 11.2011
Senior Support Engineer/Directory Services Engineer
Convergys India Services Pvt. Ltd
09.2007 - 12.2009
M.S Computer Networks - Computer Networks
California State University East Bay
B.E Computers - Computer Engineering
Pune University
Diploma in Computer Technology - Computer Technology