Bhakti Deshmukh
Fort Saskatchewan,AB
Summary
I am a people-centered professional transitioning into Peer Support, with a background in NGO work supporting survivors of domestic violence and leading women's empowerment and advocacy initiatives. I bring a strengths-based, client-centered approach and I am committed to helping individuals navigate challenges with empathy, dignity, and hope.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Peer Support - Internship
Encompass
06.2026 - Current
- Assist with client intake interviews and documentation to support assessment of client needs and connection to appropriate community resources .
- Support client intake processes and participate in interviews under supervision.
- Maintain accurate documentation of intake client interactions.
- Provide trauma-informed, person-centered support during client engagement.
- Collaborate with supervisors and team members during intake and follow-up planning.
Associate - Customer Support
Tech Mahindra
07.2023 - 06.2025
- Responded to high-volume inbound calls, emails, and client inquiries, providing accurate information and appropriate service guidance.
- Utilized active listening, probing, and interviewing techniques to assess client needs and determine suitable solutions.
- Followed established procedures to triage concerns and escalate high-risk or unresolved cases to appropriate departments.
- Documented client interactions accurately to maintain quality assurance and reporting standards.
- Served as Subject Matter Expert (SME), supporting team members with resource navigation and best-practice guidance.
- Served as the first point of contact for clients via phone and email, responding to diverse inquiries with professionalism and accuracy.
- Consistently achieved high performance metrics, including client satisfaction, call quality, and timely resolution standards.
- Assisted clients with basic troubleshooting and escalated complex technical issues to the appropriate support teams to ensure timely resolution.
- Managed multiple systems simultaneously while maintaining attention to detail and service quality in a fast-paced environment.
- Documented client interactions thoroughly using case management systems such as ServiceNow and Salesforce CRM.
Associate - Customer Relations
HGS Canada
03.2021 - 10.2022
- Served as the first point of contact for clients via phone and email, responding to diverse inquiries with professionalism and accuracy.
- Consistently achieved high performance metrics, including client satisfaction, call quality, and timely resolution standards.
- Assisted clients with basic troubleshooting and escalated complex technical issues to the appropriate support teams to ensure timely resolution.
- Managed multiple systems simultaneously while maintaining attention to detail and service quality in a fast-paced environment.
- Documented client interactions thoroughly using
Volunteer - Peer Support
Sagesse
05.2026 - Current
- Provide remote peer support to individuals impacted by domestic abuse in a trauma-informed, client-centered environment.
- Assist clients virtually in accessing community resources related to safety planning, housing, and emotional support services.
- Practice active listening and empathetic communication through remote platforms to support individuals in crisis.
- Maintain confidentiality and professional boundaries while delivering support in a remote setting.
- Collaborate with staff and volunteers through virtual communication channels to ensure safe and effective service delivery.
Volunteer
Red Cross
01.2026 - Current
- Conduct regular scheduled telephone check-ins with assigned clients, providing companionship, emotional support, and meaningful conversation to reduce social isolation and promote community connection.
- Utilize active listening skills to identify potential health, psychosocial, or safety concerns, and appropriately report observations to the Program Coordinator in accordance with confidentiality and safety protocols.
- Maintain accurate documentation of client interactions, including call dates and durations, while adhering to organizational policies related to privacy and safety standards.
- Friendly Calls Program
Joint Secretary & Project Coordinator
Shubhamkaroti Foundation
12.2012 - 10.2019
- Led and coordinated a community-based menstrual hygiene awareness project, delivering health education workshops and increasing access to essential hygiene resources for adolescent girls and women.
- Collaborated with corporate CSR partners to secure funding and resources, aligning community initiatives with organizational and social impact goals.
- Promoted mental health awareness through community workshops.
- Supervised and coordinated volunteers, delegating tasks and ensuring accountability in program execution.
- Provided support to survivors of domestic violence and connecting individuals to appropriate legal, health, and community resources while maintaining confidentiality and sensitivity.
Education
Peer Support
Canadian Mental Health Association
Edmonton08-2026
High School Diploma -
Maharashtra Board
Maharashtra, India02-2008
Skills
- Active Listening & Probing Techniques
- Client-Centered Support
- Community Resource Navigation
- Empathy & Non-Judgmental Approach
- Case Documentation & Reporting
- Strong interpersonal skills
- Relationship building
- Problem-solving abilities
Certification
- Mental Health First Aid, Mental Health Commission of Canada, 02/01/22
- Gender-based Analysis Plus (GBA Plus), Government of Canada, 02/01/26
- Applied Suicide Intervention Skills Training, LivingWorks, 01/01/26
- System Navigation: Connecting Community to Care & Resources, Canadian Mental Health Association, 02/01/26
Timeline
Peer Support - Internship
Encompass
06.2026 - Current
Volunteer - Peer Support
Sagesse
05.2026 - Current
Volunteer
Red Cross
01.2026 - Current
Associate - Customer Support
Tech Mahindra
07.2023 - 06.2025
Associate - Customer Relations
HGS Canada
03.2021 - 10.2022
Joint Secretary & Project Coordinator
Shubhamkaroti Foundation
12.2012 - 10.2019
Peer Support
Canadian Mental Health Association
High School Diploma -
Maharashtra Board