BHAGYESH TRIVEDI
Sudbury,Ontario
Summary
An outstanding candidate with excellent technical knowledge, communication public interaction and problem-solving skills seeking employment in your premises where contribution of skills experience and knowledge can be made.
Overview
2
2
years of professional experience
Work History
Service Desk Technician
Home and Community Care Support Services North East
07.2022 - Current
- Prompting call response time & ensure customers are addressed in a timely manner.
- Troubleshooting of technical issues requests and set up.
- Administering the Network for Cyber security threats.
- Conducting regular audit of hardware and software systems, ensuring optimal performance levels.
- Providing client assistance with the use of company's software and services.
Technical Support Representative
Vianet
04.2022 - 12.2022
- Ensuring customer satisfaction and quality of service
- Researching about the various security practices done to for Website Security
- Application of certain website security tools
- Making a proper report weekly and submitting it to the Project manager.
- Doing a complete quality run of the security tools applied on the website.
Audit Team (Co-op)
Real Adulting, Website security
03.2022 - 04.2022
- Researching about the various security practices done to for Website Security.
- Application of certain website security tools.
- Making a proper report weekly and submitting it to the Project manager.
- Doing a complete quality run of the security tools applied on the website.
- Providing support to the Company as per their needs
Education
Advanced Diploma - Computer Systems Technology
Cambrian College
Sudbury, ON04.2022
High School Diploma -
Edunova Science Higher Secondary School
India05.2019
Skills
- Technical issues analysis
- Network administration
- Network Installation and Troubleshooting
- Active Directory Management
- Computer Troubleshooting
- Client communication and Customer Service
- MS office
Timeline
Service Desk Technician
Home and Community Care Support Services North East
07.2022 - Current
Technical Support Representative
Vianet
04.2022 - 12.2022
Audit Team (Co-op)
Real Adulting, Website security
03.2022 - 04.2022
Advanced Diploma - Computer Systems Technology
Cambrian College
High School Diploma -
Edunova Science Higher Secondary School
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