Summary
Overview
Work History
Education
Skills
Certification
Availability
Projects
Languages
Timeline
Generic

Bhagyavardhan Khandelwal

St. Catharine’s

Summary

To secure a challenging and dynamic working environment where I can leverage my strong analytical skills, creative mindset, and passion for strategic sales & marketing & customer experience skills to drive impactful results. Determined to learn and contribute to the organization's success, I am eager to immerse myself in project/technical functions and gain hands-on experience in a renowned organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Member

Fresh Burrito
02.2024 - 03.2024
  • Accurately assembled burritos & bowls by layering rice, protein (beans, chicken, ground beef, steak, fish, or shrimp), veggies, and sauces
  • Knowledge of different sauces & salsa such as Signature burrito sauce, smoky chipotle sauce, sour cream, cilantro lime cream, hot sauce, garlic sauce, barbeque sauce, sweet chilli sauce, ranch, etc., Ensured smooth transitions during restaurant opening and closing
  • Assisted chefs with marinating proteins, grilling, and maintaining kitchen hygiene
  • Efficiently handled orders and payments during peak hours
  • Maintained a clean kitchen, wiping down surfaces and sanitizing utensils
  • Strictly followed guidelines to prevent cross-contamination
  • Managed online orders accurately and ensured timely preparation.

Team Member

Delicious Shawarma
01.2024 - 01.2024
  • Assembled the shawarma sandwich by stacking thinly sliced marinated meat (usually chicken, beef, or lamb) onto a vertical rotisserie, tucked the meat into warm pita bread, adding fresh veggies like lettuce, tomatoes, and onions
  • Assisted in prepping ingredients, ensuring the grill was ready, and setting up the front counter
  • While closing, tidy up, restock, and secure the premises
  • Assisted the chef with marinating meats, grilling, and maintaining kitchen hygiene
  • Handled orders, and payments, and ensured a smooth flow at the POS cash
  • Regularly wipe down surfaces, sanitize utensils, and keep the kitchen gleaming
  • Followed strict guidelines to prevent cross-contamination and maintain cleanliness
  • Handled online orders efficiently, ensuring timely preparation and accurate packaging.

Jewellery Sales Consultant

Peoples Jewellers
10.2023 - 12.2023
  • Assisted customers with selecting and purchasing jewelry, such as rings, earrings, necklaces, bracelets, and watches
  • Demonstrated expertise in different metals, such as diamond, gold, silver, cubic zirconia, and gemstones
  • Handled back-office tasks, such as data entry in the register for the inbound and outbound shipments of the store
  • Carried out processes in the sales POS, processing billing, returns, exchanges, and refunds for the customers
  • Maintained inventory and display standards
  • Achieved the sales targets given by the sales manager.

Traveler Service Associate

Expedia Group
10.2022 - 07.2023
  • Provided best-in-class customer experiences by handling interactions with travelers across multiple channels
  • Assisted travelers in resolving complex issues, demonstrating empathy and problem-solving skills
  • Monitored and achieved Key Performance Indicators (KPIs) such as First-Call Resolution (FUR), Net Promoter Score (NPS), Average Hold Time, and Call Quality Matrix
  • Processed bookings, exchanges, and cancellations for both international and domestic flights
  • Leveraged the global distribution system (GDS) AMADEUS for accurate and efficient transactions
  • Actively contributed to the MIDAS project, a pilot initiative for elite and tier-1 travelers
  • Collaborated with cross-functional teams to enhance the travel experience for high-value customers
  • Handled a high volume of inbound and outbound calls from travelers
  • Promoted loyalty programs, memberships, and exclusive benefits to travelers
  • Encouraged enrollment and highlighted value-added features
  • Thrived in a critical and fast-paced setting, adapting swiftly to changing scenarios
  • Generated reports on call volumes, trends, and performance metrics
  • Collaborated with team leads and managers to improve processes.

Assistant Sales Manager

Property Pistol Realty Limited
04.2021 - 04.2022
  • Consistently met or exceeded sales targets by actively promoting & selling residential properties to potential buyers
  • Leveraged market knowledge and persuasive skills to close successful property deals
  • Collaborated with the marketing team to execute effective campaigns for property listings
  • Utilized digital platforms, social media- Facebook & Instagram and traditional advertising to attract potential buyers
  • Conducted site visits with clients, showcasing properties and emphasizing unique features
  • Presented property details, answered questions, and addressed concerns during property tours
  • Skillfully cross-sold related services such as mortgage assistance, interior design, and legal support
  • Managed a high volume of inbound inquiries from prospective buyers
  • Proactively made outbound calls to follow up on leads, schedule property viewings, and provide updates
  • Leveraged networking events, referrals, and online platforms to generate new leads
  • Maintained a robust database of potential clients for targeted outreach
  • Assisted the sales team by coordinating schedules, distributing leads, and ensuring efficient follow-ups
  • Prepared regular reports on sales performance, lead conversion rates, and market trends
  • Presented findings to the Sales Manager for strategic decision-making
  • Facilitated meetings between builders, developers, and potential buyers
  • Negotiated terms, discussed project details, and addressed buyer preferences
  • Conducted thorough research on upcoming real estate projects, property values, and neighborhood trends
  • Stayed informed about market dynamics to provide informed recommendations to clients.

Senior Reservation Sales Associate

Praxis Services Private Limited
07.2017 - 03.2019
  • Consistently met or exceeded sales targets by effectively promoting hotel reservations and services
  • Demonstrated a strong understanding of customer needs and preferences to drive successful sales outcomes
  • Mastered upselling by offering additional services, room upgrades, or special packages to enhance guests’ experiences
  • Skillfully cross-sold amenities such as spa treatments, dining options, and event tickets to maximize revenue
  • Managed a high volume of inbound calls from potential guests, providing information about room availability, rates, and amenities.

Education

Post-Graduate Certification in Global Project Management -

Loyalist College
Toronto, CA
01.2025

Master’s in business administration -

ICFAI Business School, Bengaluru
Bengaluru, KA
01.2021

Bachelor of Science in Hotel Administration & Hospitality Management -

Institute of Hotel Management, Bhopal
Bhopal, MP
01.2017

Skills

  • GDS
  • Amadeus
  • Opera
  • GRS
  • Sales & Marketing Management
  • Marketing Analytics
  • Project Management
  • MS Office
  • Advance Excel
  • Strong Communication Skills
  • Analytical & Critical Thinking
  • Creative
  • Team Player
  • Accountable

Certification

Marketing Analytics, Coursera, 2021, Certified in standard practices in marketing analytics & marketing strategies.

Availability

Full Time – 40 hours per week.

Projects

Internship, GIG Economy, 02/2020 - 05/2020, The Project included a study & market research of the current product meet - VU Roll platform, potential customers & identifying gaps in the GIG or freelance economy. In context to this, studied & identified the features and drawbacks of this economy. Learned & applied the concepts of market research and competitive analysis of the industry by just interaction & discussion with the targeted customer base. Directly reported to the Managing Director of the marketing & advertising firm - PK Online Ventures Pvt Ltd. Internship, ITC Mughal, 04/2015 - 07/2015, Part of the summer internship program with ITC Mughal - A luxury collection 5-star Hotel, Agra. Gained the experience & learning working with the operations departments of the hotel, including Front Office, Food Production, Food & Beverage Services & Housekeeping.

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Team Member

Fresh Burrito
02.2024 - 03.2024

Team Member

Delicious Shawarma
01.2024 - 01.2024

Jewellery Sales Consultant

Peoples Jewellers
10.2023 - 12.2023

Traveler Service Associate

Expedia Group
10.2022 - 07.2023

Assistant Sales Manager

Property Pistol Realty Limited
04.2021 - 04.2022

Senior Reservation Sales Associate

Praxis Services Private Limited
07.2017 - 03.2019

Post-Graduate Certification in Global Project Management -

Loyalist College

Master’s in business administration -

ICFAI Business School, Bengaluru

Bachelor of Science in Hotel Administration & Hospitality Management -

Institute of Hotel Management, Bhopal

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Bhagyavardhan Khandelwal