Bhagyasri Ganesh
Scarborough,Canada
Summary
Customer-focused and detail-oriented service professional with seven years of diverse experience across banking, telecom, and administration. Adept at handling complex customer needs, promoting financial products, resolving issues quickly, and delivering seamless service through digital and in-person interactions. Known for accuracy in transaction processing, excellent communication, and consistent achievement of service and sales goals. Tech-savvy, with hands-on experience using software tools, platforms, and process improvement systems. Passionate about providing a positive experience in a wide range of sectors, with customers such as equipment, HR data management, and benefit settlement, and managing supporting branch growth through excellent client engagement.
Overview
9
9
years of professional experience
Work History
Senior Customer Account Advisor
Rogers
02.2024 - 04.2025
- Delivered seamless customer support across walk-ins, phone, and digital platforms.
- Educated clients on digital banking options, simplifying service access.
- Advised on account upgrades and cross-sold credit card services based on client needs.
- Handled branch tasks: cash balancing, inventory, risk checks, and compliance audits.
- This contributed to exceeding business targets through referrals and personalized service.
- Processed new activations, upgrades, and plan modifications using Rogers sales systems while ensuring accuracy and compliance with company policies.
- Resolved customer concerns efficiently and professionally, promoting customer retention and satisfaction.
- Maintained in-depth product knowledge to stay current with promotions, devices, and competitive offerings in the telecom market.
- Collaborated with team members to achieve store goals and support a high-performance sales environment.
Customer Service Executive Specialist
The Brock Doors and Windows
09.2023 - 11.2024
- Handled 50+ customer cases daily with a 100%+ satisfaction rate.
- Led a small team, trained agents, and ensured adherence to service standards.
- Used CRM to track customer history and flag trends for improvement.
- Resolved escalated cases tactfully, retaining key client relationships.
- Processes customer orders by entering data provided on the Purchase Order.
- Verifies customer orders to ensure a high level of accuracy.
Senior Administrative Assistant
The Bob Rumball Centre
02.2023 - 07.2023
- Supported customer inquiries, streamlined admin processes, and ensured data compliance.
- Introduced automation strategies to reduce manual workload and speed up delivery.
- Created detailed reports used by management for strategic decisions.
Data Management Lead
Petrofac Company International
11.2020 - 01.2023
- Maintained and updated HRIS databases with high accuracy, ensuring all employee lifecycle data (onboarding, transfers, promotions, exits) aligned with global compliance standards and Petrofac policies.
- Generated and analyzed regular HR reports and dashboards for leadership, supporting data-driven decisions related to headcount, attrition, and organizational planning.
- Ensured data integrity across multiple HR systems by performing audits, reconciliation, and implementing process improvements to reduce discrepancies.
- Supported global HR teams by managing confidential personnel records and responding to data inquiries with professionalism, speed, and accuracy.
- Collaborated with IT and HR stakeholders to streamline digital workflows, enhance data security, and participate in the implementation of new HR technologies.
Customer Sales & Service Lead
SPINCO
06.2016 - 10.2019
- Provided excellent service and increased sales through tailored product suggestions.
- Handled escalated issues and ensured quick, effective resolutions.
- Trained and guided new team members on service and sales practices.
- Logged all client interactions and service requests accurately in CRM.
- Prepared accurate and timely customer quotes to support sales and service decisions.
Education
Bachelor of Engineering Tech -
St. Peters University
04.2016
Skills
- Customer account management
- Team collaboration
- Product knowledge
- Escalated issue resolution
- CRM software proficiency
- Excellent communication
- Multi-task management
- Oracle ERP experience
- MS office
- Flexible and adaptable
- Conflict resolution
Awards
Best Employee – Brock Doors & Windows, Best Employee – Petrofac (Recognized for accuracy and ethical conduct)
Timeline
Senior Customer Account Advisor
Rogers
02.2024 - 04.2025
Customer Service Executive Specialist
The Brock Doors and Windows
09.2023 - 11.2024
Senior Administrative Assistant
The Bob Rumball Centre
02.2023 - 07.2023
Data Management Lead
Petrofac Company International
11.2020 - 01.2023
Customer Sales & Service Lead
SPINCO
06.2016 - 10.2019
Bachelor of Engineering Tech -
St. Peters University
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