Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bhagyashree korishettar

Brampton,ON

Summary

Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.

Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

Overview

4
4
years of professional experience

Work History

Logistics Coordinator

Hindu Sabha Mandir
06.2025 - Current
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Implemented systems and procedures for accurate data collection and reporting.

Technical Support Representative

Lattech
04.2023 - 10.2024
  • Developed and implemented training initiatives for new hires.
  • Analyzed and developed service goals for in-bound call center.
  • Implemented and maintained technology and software budget.
  • Supported new product launches through seamless integration of new technologies into existing support frameworks.
  • Tracked KPIs and created continuous improvement plans.
  • Collaborated with cross-functional teams to identify and resolve systemic product issues.
  • Reduced ticket backlog by implementing efficient case management strategies and prioritization techniques.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Technical Support Intern

Kodnest
11.2022 - 04.2023
  • Demonstrated commitment to continuous learning by attending relevant training sessions and workshops to stay updated on industry trends and advancements.
  • Contributed to a streamlined support process by developing an internal knowledge base for common issues.
  • Conducted proactive monitoring of client systems to detect potential issues before they escalated into critical incidents.
  • Streamlined internal communication among team members by utilizing collaboration tools like Slack or Microsoft Teams effectively during project coordination efforts.
  • Provided remote support for clients using various communication channels such as phone calls, emails, or live chat platforms.
  • Reduced call resolution times by effectively troubleshooting and resolving technical problems.
  • Enhanced customer satisfaction by providing timely and accurate technical support for their issues.

Technical Support Assistant

Infinite Innovation Creation
03.2022 - 11.2022
  • Handled high volumes of incoming calls professionally while maintaining a calm demeanor under pressure.
  • Maintained high levels of customer satisfaction through regular follow-ups and proactive communication.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
  • Tested new software and hardware prior to deployment.

Education

Master of Computer Applications - Computer Applications Development

Karnataka University Dharwad
09-2022

Bachelor of Computer Application(BCA) - Computer Science

Karanatak Science College Dharwad
10-2019

Skills

  • Documentation development
  • Technical issue resolution
  • Data-driven problem-solving
  • Management of issue resolution
  • Customer relationship development
  • Data backup planning
  • Application support proficiency
  • Problem-solving abilities

Timeline

Logistics Coordinator

Hindu Sabha Mandir
06.2025 - Current

Technical Support Representative

Lattech
04.2023 - 10.2024

Technical Support Intern

Kodnest
11.2022 - 04.2023

Technical Support Assistant

Infinite Innovation Creation
03.2022 - 11.2022

Bachelor of Computer Application(BCA) - Computer Science

Karanatak Science College Dharwad

Master of Computer Applications - Computer Applications Development

Karnataka University Dharwad

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Bhagyashree korishettar