BHAGYA HERATH
OTTAWA,ONTARIO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Assistant Activities Coordinator
Embassy West Senior Living
05.2024 - Current
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
Client Service Coordinator
Eataly Toronto
09.2023 - 04.2024
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant File Management Specialist
Winil Holdings PVT
01.2021 - 07.2021
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Coordinated with internal departments to streamline operations and improve overall company efficiency.
- Developed strong relationships with stakeholders, ensuring clear communication and alignment on project objectives.
Education
Advanced Diploma in Business Administration Manage - Business Administration
Seneca College of Applied Arts And Technology
North York, ON04.2024
Diploma in Business Management - Business Management
SWINGBURNE UNIVERSITY OF TECHNOLOGY
02.2022
Skills
- Customer Relationship Management (CRM) Tools
- Data Entry
- Computer Skills
- Scheduling & Administrative Software
- File Organization Systems
Timeline
Assistant Activities Coordinator
Embassy West Senior Living
05.2024 - Current
Client Service Coordinator
Eataly Toronto
09.2023 - 04.2024
Assistant File Management Specialist
Winil Holdings PVT
01.2021 - 07.2021
Advanced Diploma in Business Administration Manage - Business Administration
Seneca College of Applied Arts And Technology
Diploma in Business Management - Business Management
SWINGBURNE UNIVERSITY OF TECHNOLOGY
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