Bhadrinaath Jagannatha Rao
Toronto
Summary
Seeking a challenging environment that encourages continuous learning, creativity, exposure to new ideas and simulates personal and professional growth where I can apply and upgrade my knowledge.
Overview
17
17
years of professional experience
1
1
Certification
Work History
M365 Specialist
Tata Consultancy Services
10.2020 - Current
- Involved in Migration from Exchange Onprem to Exchange Online
- Upgraded the environment from Exchange 2013 to Exchange 2019 .
- Migration of all the devices from Airwatch to Intune .
- Managing the respective policy creation in Intune and pushing it to the respective group that require the apps thro MAM and MDM.
- End to End management teams rooms devices and from creation to management of the devices and panels thro the teams room portal.
- Management of teams voice thro the operator connect and creating the Call queue and Auto Attendants based on the requirement .
- Involved in MS Teams App management.
- Troubleshooting the teams related issues .
- Managing the Teams and channels respective M365 Groups and Sharepoint sites.
- Managing the conditional Access policies thro the Entra ID Portal .
- Application lifecycle management thro the Entra ID creating the APP IDs and their secrets for different application such as Sharepoint and exchange Etc.
- Troubleshooting conditional access and MCAS related issues .
- Have experience in Copilot as well .
- Worked on creating the hold and retention policies and managing the purview and audit and ediscovery of the organization.
- Involved in the setting deep policies in the defender portal for Office products and endpoints .
- Creating Powershell scripts when ever nessecery there by reducing the repeated activities.
- Managing rooms thro webex .
- Decommissioning Webex
- Involved in Commissioning of the teams rooms thro Team Pro and Crestron Portal .
- Managing the VPN Servers and connectivity to the different users, Assisting the issues related to that .
- Was Involved in the renewal of the certificates of the AOVPN and Intune and Intune Tunnel servers .
- Troubleshoot the tenant level Printer issues through HP
- Basic Level troubleshooting Citrix issues
- Raising Cases with Vendors and fixing the unsolved issues
- Follow ITSM Process and handling tickets thro service now.
Messaging Specialist
Tata Consultancy Services
08.2013 - 10.2020
- Managing the mailboxes in the environment, Migrating the mailboxes from E2010 to O365 in the environment and handling the related issues with respect to migration.
- Managing the skype Environment resolving the Skype related issue and voice issues.
- Managing the Mobile device implementing the policies hardening the mobility requirements Applying the relative patches
- Manage the gateway infrastructure apply the necessary rules in blocking the spam and working on the various user level issue in Proofpoint
- Manage the archiving server creating and adjusting the policies related to source one and managing the indexing issues related to retrieval of the mails
- Managing the exchange related issues applying the patches for the exchange servers and creating the transport rules based on the requirement
- Customizing powershell script for managing the servers
Senior Software Engineer
Hexaware Technologies
10.2012 - 08.2013
- Managing the mailboxes of the users hosted in Exchange 2010.
- Troubleshooting application relaying issues
- Working on the Vshere client creating the VMs for project related activities
- Preparing checklist of the servers and centralised repository
- Preparing the checklist of the applications and patches installed on the servers
Specialisation Senior Infra Engineer
Mphasis HP Company
09.2010 - 10.2012
- Manage the messaging infrastructure for different clients around the world .
- Analyzing and fix mail flow issues and all Exchange Server related issues .
- Ensuring performance issues of servers and client applications and proceed towards resolutions .
- Troubleshooting different Blackberry related issues .
- Administration & Troubleshooting OAB & free busy issues.
- Logging up cases with vendor for unresolved issues where vendor intervention is required.
- Restoring mails from back up using the restoration tools in Console .
- Proactive analysis of events and ensuring the reduction of issues and hence reducing the downtime of the application.
- Actively Involved in exchange related patching activities.
- Handling OCS related issues.
- Maintaining the ITIL process.
Project Engineer
Wipro Technologies
10.2007 - 09.2010
- Support for Exchange Server 2003/2000, Blackberry, Antivirus environment. The environment consists of several exchange server running over the globe.
- Handling OCS related issues.
- Support for messaging Infrastructure for Exchange 2003/2000 servers.
- Administration & Troubleshooting problems with SMTP & RG connectors.
- Administration & Troubleshooting Public Folder issues.
- Administration & Troubleshooting OAB & free busy issues.
- Troubleshooting Blackberry server & handheld device problems.
- Supporting users for Microsoft Outlook client related issues.
- Handling Backup for Exchange Servers related problems.
- Troubleshooting of public folder using PFdav Admin tool.
- Exchange database management using Eseutil and Isinteg
- Logging case with Vendors like Microsoft, Symantec,Mcafee and RIM for understanding RCA’s and providing the case history to client.
- Providing knowledge transfer and training to new engineers.
- Monitoring the gateway messaging queues using ironmail gateway.
- Follow ITIL process.
Education
MBA - Business Administration
University of Madras
Chennai, India06-2012
Bachelor of Engineering - Electronics And Instrumentation Engineering
Sathyabama Institute of Science And Technology
Chennai, India06-2007
Skills
- MS Exchange Online/2013/2010/2007/2003
- O365, Hybrid technology
- Teams Online/Skype for business 2015/Lync 2013/OCS2007
- Intune(MDM)/UEM Blackberry/Airwatch
- Sharepoint Onprem/Online
- Forcepoint/Proofpoint Gateway solution
- eDiscovery/Compliance and Retention/Source One for Archiving
- O365 Management
- Citrix Online VDI management
Languages
English
Certification
AZ-900- Azure Fundamentals
MS-700- Teams Administrator
MS-100- M365 Identity and services
MS-101- M365 Mobility and Security
MS-500- M365 Security Administration
MS-900- M365 Fundamentals
SC-900- Security and compliance Fundamentals
Timeline
M365 Specialist
Tata Consultancy Services
10.2020 - Current
Messaging Specialist
Tata Consultancy Services
08.2013 - 10.2020
Senior Software Engineer
Hexaware Technologies
10.2012 - 08.2013
Specialisation Senior Infra Engineer
Mphasis HP Company
09.2010 - 10.2012
Project Engineer
Wipro Technologies
10.2007 - 09.2010
MBA - Business Administration
University of Madras
Bachelor of Engineering - Electronics And Instrumentation Engineering
Sathyabama Institute of Science And Technology
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