Bhadresh Somal
HAMILTON,ON
Summary
Results-oriented professional with 10 years of experience in sales, customer service, and restaurant management. Expertise in communication, persuasion, and relationship-building to effectively address customer needs and drive revenue. Committed to exceeding expectations and closing deals while providing exceptional service in the luxury automotive industry.
Overview
7
7
Languages
1
1
Certification
5
5
years of post-secondary education
10
10
years of professional experience
Work History
General Manager
Stacked Pancake and Breakfast House
Oakville, Ontario
01.2024 - Current
- Oversaw daily restaurant operations at Stacked Pancake and Breakfast House.
- Scheduled front-of-house and kitchen staff to support breakfast service.
- Trained new team members on service standards and station duties.
- Resolved guest concerns and upheld Stacked Pancake and Breakfast House hospitality standards.
- Reviewed sales, labor, and shift reports to guide management decisions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Resolved customer concerns with calm, professional service
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Administrative Manager
Car City - Car Dealership
Ottawa, Ontario
06.2023 - 11.2023
- Managed dealership office operations and coordinated daily administrative workflows.
- Processed vehicle titles, registrations, and DMV paperwork for Car City sales.
- Maintained customer records, deal files, and confidential dealership documents.
- Organized inventory records, purchase paperwork, and vehicle file updates.
- Prepared reports for management using dealership sales and office data.
- Communicated with vendors, lenders, and title agencies on dealership paperwork.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Conducted staff performance evaluations to monitor progress and individual skills.
Customer Support Team Leader
Teleperformance Canada
Ottawa, Ontario
09.2021 - 06.2023
- Resolved escalated customer issues with clear communication
- Monitored calls of team members to ensure adherence to established policies and procedures.
- Conducted regular performance reviews of team members to ensure quality standards were met.
- Resolved customer complaints or answered customers' questions.
- Recruited, interviewed and selected employees to fill vacant roles.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Computed balances, totals or commissions to support accounting team.
- Led customer support team schedules and daily workflow
- Trained agents on service standards and support procedures
- Monitored tickets, chats, and calls for quality control
Business Development Manager
All View Enterprises Inc.
Montreal, Quebec
02.2021 - 09.2022
- Identified new market opportunities across All View Enterprises Inc. service lines.
- Negotiated contract terms with customers and business partners.
- Coordinated follow-up meetings with sales, operations, and leadership teams.
- Maintained CRM records for leads, contacts, and account activity.
- Maintained a database of existing customers and prospective leads.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Developed and implemented strategies to increase sales and market share.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Cultivated a culture of innovation and continuous improvement within the business development team.
- Managed budgets and resources efficiently to maximize return on investment.
- Coordinated with marketing team to develop promotional materials and campaigns.
- Implemented CRM strategies to improve customer engagement and retention.
Sales Executive
IO Solutions Call Center Inc.
Montreal, QC
11.2019 - 12.2020
- Monitored calls for compliance with company standards and sales procedures.
- Resolved escalated customer issues with calm, professional communication.
- Coordinated with management on sales goals, coaching plans, and workflow updates.
- Resolved escalated customer issues in a timely manner.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Assisted in developing monthly, quarterly, annual goals for each team member.
- Identified opportunities for process improvements through analyzing existing systems, procedures, and industry best practices.
- Reviewed incoming calls from customers for accuracy of information entered into database systems.
- Developed methods for tracking customer satisfaction levels after each interaction with the call center.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Promoted key products and features to customers to generate interest and drive revenue growth.
Assistant Manager - Import & Export
Aman Logistics
Gandhidham, INDIA
09.2016 - 01.2019
- Supervised daily operations for employer location and supported team schedules.
- Trained staff on company procedures and customer service standards.
- Reviewed cash handling and maintained accurate register records.
- Assisted manager with staffing, coaching, and performance feedback.
- Enforced safety policies and maintained clean work areas.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Bachelor of Business Administration - Commerce
Herzing College
Montreal, QC 10.2019 - 08.2021
Bachelor of Commerce - Commerce
Manav Bharti University
Solan, INDIA 04.2013 - 07.2016
Emirates Future International Academy
Abu Dhabi, U.A.ESkills
Results-oriented professional with 10 years of experience in sales, customer service, and restaurant management Expertise in communication, persuasion, and relationship-building to effectively address customer needs and drive revenue Committed to exceeding expectations and closing deals while providing exceptional service in the luxury automotive industry
Results-oriented professional with 10 years of experience in sales, customer service, and restaurant management Expertise in communication, persuasion, and relationship-building to effectively address customer needs and drive revenue Committed to exceeding expectations and closing deals while providing exceptional service in the luxury automotive industry
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Arabic
Upper Intermediate (B2)
B2
Spanish
Elementary (A2)
A2
Urdu
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Certification
- OMVIC
- FOOD HANDLER CERTIFICATE
Timeline
General Manager
Stacked Pancake and Breakfast House
01.2024 - Current
Administrative Manager
Car City - Car Dealership
06.2023 - 11.2023
Customer Support Team Leader
Teleperformance Canada
09.2021 - 06.2023
Business Development Manager
All View Enterprises Inc.
02.2021 - 09.2022
Sales Executive
IO Solutions Call Center Inc.
11.2019 - 12.2020
Bachelor of Business Administration - Commerce
Herzing College
10.2019 - 08.2021
Assistant Manager - Import & Export
Aman Logistics
09.2016 - 01.2019
Bachelor of Commerce - Commerce
Manav Bharti University
04.2013 - 07.2016
Emirates Future International Academy