SUSAN NGUYEN
Studio City
Summary
Bilingual (English & Spanish) professional with over 5 years of experience in administrative support, staff supervision, and client services. Skilled in scheduling, data entry, staff training, and front-desk management, with a proven ability to maintain accurate records and ensure efficient operations. Recognized for strong organizational skills, attention to detail, and the ability to deliver exceptional customer service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
BII / Behavior Technician
Behavior Learning Network
03.2022 - 09.2025
- Provide Applied Behavior Analysis (ABA) therapy to clients in school settings.
- Implement individualized treatment programs and protocols under the supervision of a BCBA.
- Collect accurate behavioral data using frequency, duration, and interval recording methods to monitor progress.
- Reinforce replacement behaviors and encourage appropriate social interactions to support skill development.
- Maintain consistent communication with program supervisors regarding case progress and challenges.
- Manage schedules through scheduling software and ensure timely arrival to sessions.
Supervisor / Receptionist
Paul Mitchell The School
01.2020 - 02.2020
- Supervised daily front-desk operations, including cash handling, reservation system oversight, and staff coordination.
- Trained, mentored, and scheduled front-desk staff, ensuring consistent performance and coverage.
- Scheduled and confirmed guest reservations, maintaining accurate records and efficient client flow.
- Greeted and checked in guests, delivering exceptional service and directing them to service or retail areas.
- Supported and guided Future Professionals during client assignments, maintaining a smooth workflow and positive guest experience.
- Promoted additional services, monthly specials, and retail products to enhance client satisfaction and revenue.
- Completed opening and closing procedures, maintained a clean and organized reception area, and prepared daily reports.
- Collaborated with Clinic Floor Leaders to resolve challenges and ensure seamless communication across teams.
Education
AA - Psychology
Los Angeles Mission College
High School Diploma -
James Monroe High School
North Hills, CA06-2015
Skills
- Bilingual (English & Spanish)
- CPR Certified (American Heart Association)
- OSHA Regulations
- Microsoft Office
- Interpersonal
- Customer service
- Problem-solving
- Organization
- Communication
- Attention to detail
- Adaptability
- Teamwork
Timeline
BII / Behavior Technician
Behavior Learning Network
03.2022 - 09.2025
Supervisor / Receptionist
Paul Mitchell The School
01.2020 - 02.2020
AA - Psychology
Los Angeles Mission College
High School Diploma -
James Monroe High School
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