Abdul Basir Sakhizada

Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

Sales funnel
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends
Maintaining job area

Achieving monthly target

• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Educated customers on promotions to enhance sales.
• Achieving daily sales target.
• Maintaining job area

• Developed and executed plans to monitor standard process adherence
• Converted community contacts into potential clients through networking, consistency and credibility
• Conducted field visits and met corporate customers for business development
• Developed and executed targeted relationship and account development strategy
• Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy
• Communicated value and position to sales team and developed tools to support selling process
• Implemented brand and demand strategies to meet revenue targets for business services and products
• Developed, updated and maintained database of existing and potential customers in CRM
• Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
• Investigated and resolved customer complaints to foster satisfaction
• Assigned POC to VIP customers, such NGOs Embassies and large firms
• Achieving company quarterly and annual goals
• Generated 1500K revenue in first 3 month
• Train sales and customer service team

• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Serviced existing accounts on regular basis to maximize revenue.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Initiated effective sales techniques and drove product sales to over $1.2 Million in quarterly period of time.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Demonstrated products and specific features at customer locations and special events.
• Networked at events and by phone to expand business profits and revenues.
• Branded products through effective salesmanship and maintained long-term relationships with clients.
• Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
• Set up appointments with potential and current customers to discuss new products and services.
• Exceeded sales goals to increase revenue and facilitate selling of Telecommunication services includes enterprise service.
• Maximized business potential by providing excellent customer service and ensuring 100% client retention.
• Researched potential clients and markets to prepare for appointments.
• Monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
• Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
• Exceeded established sales goals and increased client retention by 100%.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
• Contributed to company achieving and holding industry-leading customer service ratings
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
• Achieved customer satisfaction rating of 100%
• Responded to customer requests for products, services and company information
• Helped 280 customers every day by approaching conversations with positive attitude
• Received multiple positive reviews acknowledging dedication to excellent customer service
• Inbound calls
• Achieved five time best employee among the over 300 people
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve goals
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
• Answered over 320 calls per day to meet fast-paced call center demands
• Entered customer interaction details in micro soft CRM to track requests, document problems and record solutions offered
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction